.DESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on.We are searching for a Senior Site Leader to help build and launch the Europe site for the Prime Video Global Operations. Given the accelerated growth and strategic positioning of the Europe site, the leader must possess effective leadership skills, have developed and scaled teams in previous roles, and have experience effectively partnering with a global set of stakeholders, and can support team high impact prioritization, and deliver results in a creative business within a truly dynamic, innovative, and rapidly moving environment. Most importantly, the leader needs to develop an inclusive, transparent, and people focused culture to draw bar-raising talent to foster Prime Video's long-term success.Key job responsibilities
- Develop cohesive vision, direction and culture of the teams by managing individual and team performance expectations and goals, monitoring real time service levels, and holding the teams accountable to meet and exceed performance targets.
- Partner closely with cross-functional partners to understand the business strategies, help build input-focused operating plans, and identify the right support structure to drive organizational success and improve the customer experience.
- Establish metrics and reporting structure to measure efficiency and quality of the labour force and tie operational inputs to business performance outputs.
- Develop and execute site-wide improvements in Operations, Quality, Productivity, Customer experience and People metrics.
- Develop mechanisms to communicate proactively and effectively with stakeholder teams - Weekly, Monthly, and Quarterly reviews and suggest device plan of action on the opportunities.
- Work closely with finance and internal team managers on tracking practices and reporting standards for internal customers.
- Support local site management, which include Free Trade Zone, Recruiting and Facilities management for this business
