Senior Service Reliability Engineer

Job Title Senior Service Reliability Engineer

Business Environment Our mission as part of Amadeus Cloud Services is to support the expert technical team which is supporting Azure Public Cloud transformation and supporting the on-premise infrastructure using mainly Hyperconverged infrastructure solutions.

The support is mainly for Amadeus internal R&D perimeter.

You will need to know Amadeus High-Level Design regarding cloud transformation and provide your vision and adaptation needed for your team.

Your team will strongly focus on automation (Vmware VRA and Terraform/Github) and will build and maintain platforms running on VMware infrastructure.

You will be facilitators to support our internal customers to migrate their workloads to the Public Cloud.

Your team will be located in three regions: Europe, Americas, and India.

Your Main Responsibilities Your mission will be to work on two different solutions: currently 50% on-premise and 50% Azure Cloud. This will evolve over the years with more Public Cloud.

First activities: Support VMware infrastructure team

Second activities: Cloud Automation team / DevOps

Common accountabilities: Manage a team of staff employees and have accountability for their performance and results. Set performance objectives, conduct performance reviews, and recommend pay actions. Define a vision for the team in line with the department strategy and operational challenges and translate it into a concrete action plan. Work with a high level of autonomy, with some guidance from Senior Manager. Act as a technical reference across multiple areas, anticipating solutions to complex problems. Optimize efficiency based on knowledge and experience with the policies, procedures, and business plan. Specific accountabilities: Organize the team and help/support them ensure they can perform the best support on our migration to cloud. Continuous improvement of team-internal processes to design, implement, provide, validate, and automatically test, version, and release integrated infrastructure automation and cloud integration solutions. Present solutions to management with fully documented and analyzed proposals. In case of incidents or problems, support the operational team to diagnose and recover from service disruptions, and report comprehensive status to management. Participate in the evaluation, installation, support, and control of relevant tools used to provide infrastructure automation and cloud integration solutions. Participate in the design, implementation, and support of cloud integration solutions based on and using relevant tools and self-developed automation components. Coordinate the end-to-end process to deploy such solutions. Coordinate the resolution of conflicting or diverging technical requests during release integration, supporting internal team members as well as users and stakeholders external to the team. Communicate release plans and results to key users and stakeholders. Participate in the definition of operational, security, and high availability requirements for Amadeus DevOps automation solutions. Interact with operational and development groups to maintain accuracy on Amadeus architectural knowledge. Participate in due diligence studies and audits. Design and deliver feasibility studies and sizing for complex solutions. Who are we looking for? Technical Skills You should have knowledge, skills, and expertise in the following platform services:

Infrastructure Skills: Vxrail, Nutanix, VMware, Pure Storage, NAS Isilon storage, Veritas NetBackup Public Cloud Azure Skills: Automation concepts and tools (Github, Ansible, Jenkins, Terraform, infrastructure as code mindset) Linux skills are a plus Networking concepts: Vlan, Layer 1 to 7 Ability to explore public cloud providers (mostly Azure) & build technical solutions to solve business problems CI/CD pipeline (Jenkins, Artifactory, Bitbucket, GIT) You should have know-how in encryption and certificates concepts On-premise skills set: VMware, Hyperconverged solution VXrail and Nutanix skill Skill SAN storage, NAS shares (Dell Isilon), Veritas NetBackup Soft Skills Analytical and conceptual thinking Excellent communication skills Ability to share technical expertise Excellent presentation skills with the ability to convey complex ideas to peers and management Significant continuous learning Adaptability / Flexibility Customer Focus Team player Innovation, Pro-activity, autonomy Multicultural approach Proficiency in English essential, both written and spoken What we can offer you Be rewarded with a competitive remuneration, an individual and company bonus, and enjoy many benefits. Work from anywhere: Flexible teleworking from 1 to 3 days per week. You will also benefit from a home office set-up premium & monthly allowance. 6 weeks holiday, plus pension contribution and healthcare insurance. Experience in an environment with unique complexity and a hardly matched criticality among the leading tech companies. Professional development in a truly international and multisite environment with a great mix of people. A wide set of trainings available to broaden your knowledge and enhance your soft skills including onsite and online learning hubs packed with technical and soft skills to help to develop any competencies. Enter a diverse and inclusive workplace. Enjoy your office life: Coffee hubs to work or relax, quiet zone, flexible desks and agile areas, on-site restaurants, tennis, soccer, yoga, dance, on-site sport center and classes, and on-site concierge services.

How do we hire? Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. Online Testing: Depending on the role you applied for, you may have to do some online tests. Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. Offer: Our Talent team will make you a job offer and welcome you to your new role with us. Join our global team: Where you can develop your skills and build an international career that matters.

100% of the people we've recruited started by applying. Take a chance!

Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.

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