.Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first-class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus, and Sportelligent, we are the driving force behind the world-renowned sports betting company and our flagship brand, Dafabet.Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations, and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office-based, hybrid, and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.What you'll be getting up to:We are looking to hire an Enterprise Services Engineer to join our global team in Technology. This is a challenging, fast-paced, and exciting environment, with plenty of opportunities to influence and grow the technology area.The Enterprise Services Engineer will be responsible for driving consistency, operational excellence, and providing excellent customer service to our internal customers.The key values that we strive towards in Technology are:OwnershipContinuous Improvement MindsetTrustHonestyKey ResponsibilitiesProvide technical support and troubleshooting assistance for IT systems, infrastructure, and services, including servers, networks, and end-user devices.Monitor and maintain the performance, availability, and security of IT end-user systems and services, proactively identifying and addressing potential issues and vulnerabilities.Configure, deploy, and manage IT systems and services to support business operations, ensuring scalability, reliability, and security while promoting innovation and efficiency.Collaborate with other IT teams, departments, and stakeholders to implement IT projects, initiatives, and enhancements, ensuring alignment with organizational goals and objectives.Participate in the planning, design, and implementation of IT solutions, including hardware, software, and cloud-based services, to meet the evolving needs of the organization.Document technical configurations, procedures, and troubleshooting guidelines for IT systems and services, ensuring accurate and up-to-date documentation for reference and training purposes.Assist with user training and support activities to help end users effectively utilize IT systems and tools, resolve technical issues, and optimize productivity and efficiency.Stay current with emerging technologies, industry trends, and best practices related to IT systems, infrastructure, and services, applying knowledge to drive innovation and continuous improvement.Provide technical expertise and guidance to other IT team members, serving as a subject matter expert in specific areas of IT systems and services