Position: SENIOR CLIENT ADVISOR - Barcelona Passeig de Gracia
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
For our boutique in Barcelona, we are currently looking for a highly motivated Senior Client Advisor with a strong passion for creating an exclusive experience for our customers. We value results-oriented individuals who have a willingness to learn, are always up-to-date on fashion trends, and have a strong interest in our brand and our product.
Responsibilities will include: Master the client journey;Create customer emotion and desire;Engage existing and prospect clients as per weekly plan defined by store management;Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell);Focus on development and retention of existing clients, recruitment of new and potential ones;Engage the client through every selling opportunity - walk-in, private appointment, phone consignments;Actively participate in the sales in partnership and appointment routine.Operations and Visual: Deal with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints);Ensure product good maintenance and replenishment on the floor;Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales;Respect administration and operations procedures;Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management.Qualifications: Minimum 5 years of retail experience in a luxury brand;Excellent interpersonal and effective communication skills;Fluency in English and Spanish is essential; a second language is preferred;Be a team player with a pro-active attitude;High fashion knowledge;Ability to adapt to changing needs of the company as necessary;Must have a client network in a luxury environment.The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring a sense of belonging, passion, and engaging colleagues are the bases of our inclusive and multifaceted world.
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