Are you considering your next career move? At Allianz, we are seeking a Senior Business Architect to join our Contact Center Solutions Department in Barcelona. The department is responsible for implementing, supporting, and managing operational processes for Allianz Entities Corporate Contact Center platforms. Additionally, we are developing a cutting-edge Cloud-Based Platform to modernize customer call center environments, enhance the end customer experience, and streamline reporting processes.
The perfect candidate should have experience in the Product Governance Framework, which ensures products and customer requests align with strategic objectives, meet regulatory requirements, and deliver customer value. They are adept at identifying key challenges related to call center technology products, approvals, and implementations. Additionally, the candidate should be open to traveling to customer or provider on-site meetings.
You Will: Utilize voice-based call center technology, encompassing CTI user interfaces, call flow design, and reporting.Create product requirements based on input from the products and governance squads.Support the vendor in understanding defined requirements.Verify system and product specifications.Translate business requirements into technical system specifications.Map and document dependencies and influences of new system requirements.Maintain structured system-specific documentation.Work with product owners and development teams to ensure implemented functionality meets guidelines and supports the entire development lifecycle.Define the ultimate vision for proof-of-concept and solution technical architecture, develop application designs consistent with SOA principles, and identify relevant modules and services for future solution architecture.Make low-level design decisions, identify potential evolution paths, and communicate impacts of architectural decisions to stakeholders.Your Skills: Between 5 to 10 years of work experience in Call Center environments.Experience in working with Call Center technology in Cloud environments.More than 3 years' experience in contact center systems analysis, in designing contact center services, processes, and environments.Understand Contact Centre ECO systems dependencies, for example with PCI requirements, CRM tools, or Reporting Applications, Workforce Management, Call Recording, etc.Computer Science Degree or Technical Certification in Telecommunication or similar field.About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.
We oversee the full digitalization spectrum – from one of the industry's largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.
D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.
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