Job ID: 2821090 | Amazon Czech Republic Services s.r.o. - G88
Our Financial Operations team is looking for a proactive, customer and detail oriented Finance Analyst whose main responsibility will be to manage and resolve receivables and payment related queries received from our business customers.
The successful candidate will be responsible for cash collection operations in cooperation with our local sales and finance management. As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include:
Managing customer liabilities to Amazon - credit collection operationsReviewing and monitoring AR Aging Reports and collections targetsActing as support and an intermediate between the customer and Amazon Business in order to obtain and settle third party invoicesResponding to customer invoicing inquiries, researching unpaid or disputed amounts and communicating directly with the customer via emails and phone calls to resolve their issues, correct invoicing errors and ensure timely collection of paymentsReconciling Amazon's open receivables with customers to ensure quick and timely AR collectionWork effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issuesEarn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon's customer centricity and continually look at ways to improve customer experience and customer satisfactionWork with Amazon customers to drive process improvements and resolve escalations and discrepanciesDiagnose, improve and fix any issues with our current collections processesBASIC QUALIFICATIONSFluent French and EnglishVery good communication and analytical skillsPositive attitude towards issue resolutionGood MS Office skillCommunicative, willing and able to sort issues and financial data interchange through phone, emailAble to present in front of different audiencesPREFERRED QUALIFICATIONSPrevious Accounts Receivable, Customer Care, or other customer facing department experiencePrevious experience working with remote or hybrid teamsFinance background or prior experience with finance is an advantageAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Posted: October 7, 2024 (Updated 3 days ago)
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