Eurofins Consumer Product Testing Division is a rapidly expanding group of approx. 80 laboratories within the Eurofins Scientific Corporation.
The Division is focused on Quality Assurance and Quality of Control of all sorts of consumer goods except Pharma and Food products (which are handled by other sister Divisions).
The MS CRM (Microsoft Dynamics Customer Relationship Management) system is the main Eurofins software application for Customer data management. The main functionalities are:
Account Management
Opportunity Management
Customer Service management
Marketing
The ComLIMS is a software-based L aboratory I nformation M anagement S ystem which not just supports our laboratories' internal operations but those of the Eurofins Com munity as a whole.
The ComLIMS database containing each labs's offer (tests, packages, sales catalogues…) is thereby shared to facilitate cross-selling throughout our laboratory network.
DMS – Document management system, is a SharePoint-type internal tool
Other minor tools
The position
New position open since 8th of July, 2024 to join an existing team to support business growth.
Based in Parque Industrial de Elche, Alicante.
Reporting to: CRM & ComLIMS responsible for Consumer Product Testing Division.
Qualifications
Business background - Degree in Biochemistry, or other scientific background with strong business experience.
Advanced user of MS Office, especially Excel
Experience of Laboratory Information Management Systems (LIMS).
Fluent English is a must, Mandarin Chinese is appreciated
Ability to travel internationally
Agile and structured mind, teamwork oriented
Good communication skills, ability to defend your position with sound arguments
Roles of the position
1. Support the implementation of CRM, ComLIMS, and LIMS or both in the labs or business units that don't currently use them.
2. CRM and ComLIMS database management throughout the Division.
3. Contribution to- and deployment of any further tasks and projects assigned by your superior, related to marketing, sales, production, and business development/performance.
CRM responsibilities:
4. Support to the customization/configuration of the tool to the business requirements (e.g. definition of concepts, fields, lists, rules, naming conventions, form and report templates, guidelines, language settings, etc.)
5. Contribute to the reinforcement of the use of the tool throughout the Division
6. Support to users, provision of access & rights
7. Support to CRM responsible in preparing materials for user training and support
8. Support to data quality & integrity (data source integrity, account ownership rules, avoidance of duplicates, etc.)
ComLIMS responsibilities
10. Maintenance of the pricing in the ERP along with the production teams
11. Ensure that the complete service offer is contained in the ERP
12. Contribute to the customization of the extractable (from ComLIMS), structured and well-documented sales catalogues
13. Maintain the necessary links between ComLIMS, CRM, and LIMS.
DMS and other minor tools
14. Support to maintenance of the tools and troubleshooting.
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