Role Overview:
We are seeking a motivated and dynamic individual to join our leadership team as a Sales Director – Enterprise Account. In this strategic role, you will lead the efforts to satisfy, retain, and grow our relationships with our Retail Enterprise customers, driving significant revenue through cross-selling, upselling, and contract negotiation. Think of yourself as the conductor of an orchestra, harmonizing various departments and stakeholders to ensure an exceptional customer experience while maximizing business potential.
Key Responsibilities:
Strategic Leadership: You will spearhead revenue growth by identifying and capitalizing on upsell and cross-sell opportunities within key accounts. You will also lead contract negotiations and ensure sales targets are met. Customer Satisfaction: Serve as the primary executive point of contact for key accounts, deeply understanding their needs and ensuring an outstanding customer journey. Revenue Growth: Develop and implement growth strategies for key accounts, collaborating with global counterparts to maximize revenue potential across markets. Support: Lead and coordinate with various teams to ensure customer concerns are swiftly addressed and resolved, providing unparalleled support to maintain strong relationships. Collaboration: Work closely with cross-functional teams—Support, Pre-sales, Solutions, Implementation, Finance, Marketing, and Executive Sponsors—to ensure customer demands are met and expectations exceeded. Customer Advocacy: Act as the voice of the customer, advocating for their needs and influencing internal teams to enhance service and product offerings. What You Will Do:
Manage a high-value portfolio of key accounts and collaborate as a team leader for other Key Account Managers in the region, developing personalized account plans and driving business expansion within these accounts. Monitor customer performance and proactively address discrepancies to maintain revenue flow. Track and optimize revenue growth against forecasts for new accounts, products, and services. Maintain accurate and up-to-date customer information using Salesforce and other CRM tools. Take full accountability for resolving major incidents, ensuring rapid service resumption by coordinating with internal and external stakeholders. Who you are:
Sales Leadership Experience: Minimum 5 years of experience in a sales leadership or team leader roles, such as Sales Director or Senior Key Account Manager, within the Retail Technology environment and or the fintech Payment ecosystem as a mandatory. Proven Track Record: Demonstrated success in building and managing strategic relationships with key accounts, driving revenue growth through cross-sell and upsell initiatives. Exceptional Communication Skills: Ability to build trust, influence key decision-makers, and solve problems with an executive-level presence. Industry Expertise: Experience in the Retail and Payments industry landscape is highly desirable. Results-Oriented: A growth and results-driven mindset, with a strong focus on delivering value to customers and achieving ambitious sales goals. Global Collaboration: Experience working in a global environment, collaborating with cross-functional teams and peers to achieve shared goals. Fluent in English and Spanish. Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
About Us:
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.
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