.With our commitment to excellence and a passion for delivering exceptional service, we strive to provide our clients with the best rental solutions in the market. We are currently seeking a highly motivated and experienced Rentals Manager to lead our rentals department and oversee a dynamic team.Key Responsibilities:Leadership and Team Management: Oversee and manage the entire rentals department, including directing and supporting a team that consists of a Service Coordinator, Administrative Assistant, and Rentals Executive.Department Oversight: Ensure the smooth operation of both short-term and long-term rental processes, including property viewings, tenant management, lease negotiations, and contract renewals.Performance Management: Set performance goals for the rentals team and ensure they are met or exceeded; provide regular feedback and professional development opportunities.Strategy and Planning: Develop and implement strategies to maximize occupancy rates, rental income, and customer satisfaction.Quality Assurance: Collaborate with the Service Coordinator to ensure all properties meet Livingstone Estates' standards for maintenance and presentation.Client Relations: Build and maintain strong relationships with property owners, tenants, and other stakeholders, acting as the primary point of contact for escalated issues.Market Analysis: Conduct regular market analysis to keep up-to-date with rental trends and pricing strategies.Marketing and Outreach: Collaborate with the Rentals Executive to ensure rental properties are effectively marketed across various platforms, including vacation rental portals.Qualifications:Language Proficiency: Fluent in English and Spanish (both written and spoken).Experience: Proven 5 years of experience in rental management or a similar role, with a strong understanding of both short and long-term rental markets. Experience in hotel management is a plus.Leadership Skills: Demonstrated ability to lead and manage a team effectively, fostering a positive and productive work environment.Organizational Skills: Excellent organizational and multitasking abilities to manage multiple properties and team members simultaneously.Problem-Solving: Strong problem-solving skills with the ability to handle escalated issues professionally and effectively.Customer Service Orientation: Exceptional customer service skills, with a focus on building long-term relationships with clients and tenants.Analytical Thinking: Ability to analyze market data and rental performance metrics to make informed decisions.Attention to Detail: Meticulous attention to detail to ensure all contracts, agreements, and communications are accurate and professional.Tech Savvy: Proficient in using property management software and other relevant tools.What We Offer:Competitive salary with performance-based bonuses.Opportunity for career growth and leadership development within a leading real estate agency.Supportive and collaborative work environment
