Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
The Role
The Renewals Account Manager collaborates with Sales & Customer Success and is accountable for the renewal process for the account base across their territory. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales.
In this role you can expect to...
Negotiate all facets of contract renewals using sound commercial judgment.
Develop and deliver win/win negotiation strategies that maximise contract value while protecting and enhancing the customer relationship and the value they are realising from Sprinklr.
Identify customer needs and demonstrate strong account management capabilities to drive on-time renewal closure. Identify areas of license expansion and potential renewal risk weekly.
Maintain a good understanding of Sprinklr licensing models to provide both sales and customers assistance in licensing discussions.
Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions.
Document all renewal steps, in accordance with Renewal Guidelines, clearly in SFDC/Clari systems.
Engage customers in conversations around renewal readiness, timing and general customer needs.
Connect with customers on multi-year contracts via direct and indirect communication to ensure continued engagement and customer value realisation.
Adhere to and execute on Renewals Management priorities, expectations and programs.
Create, present, and negotiate renewal proposal(s) and options throughout post sales process.
Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.
Forecast accurately utilising Renewal & Forecast Guidelines.
Partner with our Sales and Customer Success organisation to review customer value achievement & product adoption.
What We Are Looking For:
Ability to perform under pressure & within a fast-paced, hyper growth culture.
Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
Excellent customer management skills; including sales, account management, and customer service.
Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
Demonstrated strong work ethic and consistent quota achievement.
Proactive approach with strong attention to detail, time management and organization.
Excellent written and verbal communication skills.
Growth mindset who always keeps our customers' success at the core.
What Makes You Qualified:
Demonstrated success in a Renewal Account Management customer facing, quota carrying role.
Fluency in Italian, Spanish and English Mandatory.
Demonstrable expertise with contract renewal processes, sales negotiations and renewals forecasting.
Deep knowledge and expertise with SaaS sales & services models focused on enterprise software.
10-15% travel (region/territory dependent).
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