Position: Customer Care Specialist (German) Location: Remote in Serbia Employment Type: Full-time If youre seeking to advance your career in a remote setting with a supportive team, we want to hear from you Were looking for experienced German-speaking Customer Care Specialists to join a leading BPO company with excellent employee satisfaction.
In this role, you'll assist customers of a major payments processor from the comfort of your home in Serbia.
Duties and Responsibilities: Provide outstanding customer service by promptly addressing inquiries and resolving issues.
Research and deliver accurate responses to customer questions through phone, email, and live chat.
Use internal and external resources to offer top-notch service.
Identify and escalate priority or unresolved issues to relevant internal teams.
Route calls to the appropriate resources and document interactions according to procedures.
Analyze and communicate emerging trends and patterns in customer issues.
Maintain high standards of customer satisfaction and adhere to client guidelines.
Follow established protocols, KPIs, and company policies to ensure consistent service.
Collaborate with team members and departments to resolve issues and contribute to a positive team environment.
Requirements: Native or fluent in German, both spoken and written.
Reside in Serbia and be eligible to work legally without company support.
Familiarity with customer support tools such as Zendesk and Slack.
Experience in customer and technical support, particularly in help desks or IT functions.
Ability to pass a background check.
Strong independent work skills and remote teamwork abilities.
Proficient in problem-solving, critical thinking, and adapting to process changes.
Solid knowledge of PC-based internet and software applications (e.g., Microsoft Office).
Working schedule: Monday to Friday, shift rotation from 08 AM to 06 PM, totaling 40 hours per week.
Offer: Competitive remuneration package based on experience, skills, and performance.
Indefinite contract with private health and life insurance.
Fully remote work from Serbia.
Join a dynamic, creative team with a positive and friendly atmosphere.
Great work environment with excellent employee reviews.
Access to guidance and tools to help you reach your full potential.
Ready to elevate your career and join a fantastic team? Apply now and take the next step in your professional journey