Receptionist Trainee

Job Description: The internship will be performed at the reception desk. The tasks to be carried out come within the competency of the following departments:

Reception desk department: check-in/check-out, room allocation, room changes, management and supervision of the housekeeping department, collaboration to the breakfast setup when necessary, shift closing. Booking department: management of individual and group bookings (revision, modifications, cancellations and special requests), management of upgrades and downgrades, management of groups rooming list. Concierge department: tickets sales, information on the hostel facilities, information on the city, assistance to the guests, reception and management of mail and packages, mini market inventory, equipment control. Back office: issue of reports for the Management, monitoring of guests' comments and maintenance incidents. Requirements: Pursuing tourism-related studies or being part of a convention allowing the recognition of internships (Erasmus internship, Leonardo scholarship…). Fluent English and Spanish. Internships are available for a minimum duration of 3 months. Skills Be a good communicator. Show commitment to the job. Handle stress well. Be sales-oriented. Be an excellent observer. Be well-mannered and respectful. Interested candidates should send CV to: ****** (Add in the subject: Barcelona)





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