About the Role: Grade Level (for internal use): 08
The Team The Operations Specialist, Ratings Operations (ROS) is a critical role in enabling the effective and efficient operations of global Ratings processes and plays a key part in driving end-to-end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.
The Impact The role is one with global impact and coverage across the practice supported and across the broader data, technology, and operations community. This role works closely with Commercial, Technology, and Data teams to connect transformation initiatives with analytical and other end users. The role also works with Analytical Managers and their teams to ensure a high level of operational efficiency, problem solving, and innovation.
Responsibilities Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs. Support team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs. Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, and standard work. Guide analysts and other business partners through the ratings process and support change management of improvement efforts. Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision. Understand key metrics to support the management and improvement efforts of ROS. Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs. Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix. Support team members and work as a team to live the ROS mission and achieve the ROS vision. What we are looking for: Bachelor's degree required. One year minimum experience in an office setting or client-facing role. Comprehensive English communication skills (Intermediate level reading, speaking, and writing). Excellent interpersonal, written, and verbal communication skills with a particular focus on customer service. Ability to work effectively in a team-oriented, global environment with various business partners. Well-organized with great attention to detail. Ability to multitask and stay poised in a fast-paced, high-pressure environment while ensuring the highest quality output. Flexible, self-starter who is willing to take the initiative and drive tasks to completion with strong execution. Must possess strong prioritization and influencing skills; experience in leading projects highly valued. About S&P Global Ratings At S&P Global Ratings, our analyst-driven credit ratings, research, and sustainable finance opinions provide critical insights that are essential to translating complexity into clarity so market participants can uncover opportunities and make decisions with conviction. By bringing transparency to the market through high-quality independent opinions on creditworthiness, we enable growth across a wide variety of organizations, including businesses, governments, and institutions.
S&P Global Ratings is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
Our Values: Integrity, Discovery, Partnership Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work.
S&P Global has a Securities Disclosure and Trading Policy ("the Policy") that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy's requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy.
Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
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