.Solution Specialist, Global Customer Support (GCS)Apply locations: Sant Cugat del VallèsTime type: Full timePosted on: Posted YesterdayJob requisition id: 202411-129606Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionWe are GCS Solution Team:Would you like to work in a team where all disciplines of an automated core laboratory come together and finally make a working solution? Join the GCS Solution Team and help us to provide the best possible solutions to our customers (cobas infinity middleware, pre- and post-analytical systems, SWA and Laboratory operations). As an international team we are located in St. Cugat, Spain & Mannheim, Germany.We are looking for a Solution Specialist with an IT/automation background, with customer experience, who understands the solution relevance in automated core laboratories.As a new team member you will acquire a generalist understanding of the complete core laboratory with all disciplines involved - this knowledge will allow you to identify potential issues and how they affect the system solution - including the people working with the solution.As part of a global training & support organization you will mentor future solution specialists and support our customers internationally. If needed you will be onsite with our customers.We have built our team on trust and customer orientation. We have established an active feedback culture and we strongly believe that we can only be successful if we work together as a team. This is what defines our identity - this is the GCS Solution Team.ResponsibilitiesAs a Solution Specialist in Global Customer Support you will be in charge of solutions support in automated core laboratories. You will also be responsible for training (conceptualization to implementation), mentoring, and support for different target groups such as solution specialists from affiliates or regional customer support teams. In this position, you see yourself as follows:You put the customer at the center of all activities.Your out of the box thinking allows you to combine your knowledge with the rest of the disciplines in the core team to creatively solve issues.You are responsible for training concepts, documentation, and execution of solution workshops for a targeted group (e.G. Roche affiliate solution specialists, Customer Support Center solution specialist, customer key users).You are responsible for the development and constant update of a learning path for Solution Specialists.You support and mentor Solution Specialists during the education phase and later in complex cases and during solution implementations on site