.What You'll Do:The Customer Account Administration Manager will lead the CAA Team, ensuring all processes comply with company policies and industry standards. This position requires a detail-oriented and organized individual with strong leadership skills and a thorough understanding of sales operations within the advertising industry. The Customer Account Administration Manager will collaborate with various departments to drive operational efficiency and support business objectives.Key Responsibilities:1. Team Management:- Oversee the daily operations of the team, providing guidance and support to ensure effective performance.- Monitor and enforce compliance with Criteo's internal control rules and guidelines in all submitted contracts.2. Account and Campaign Management:- Ensure the accurate creation of financial accounts for new advertising campaigns.- Collaborate with sales and finance teams to streamline processes and maintain alignment.3. Payment Disputes and CRM Management:- Coordinate with the sales and collections teams to resolve payment disputes efficiently.- Serve as the primary point of contact for processing updates and changes within the CRM system.4. Data Integrity and Timeliness:- Oversee the timely and accurate update of billing information and customer contact details.5. Training and Process Improvement:- Work together with the process excellence team to provide training on relevant processes to ensure team members are well-versed in operational procedures.- Collaborate with the process analyst to follow up on new processes and projects, ensuring smooth implementation.6. Operational Support and Collaboration:- Participate in operational tasks as needed to support the team's workload and objectives.- Work closely with the process analyst and business efficiency teams to optimize cross-functional processes and enhance operational efficiency.7. Project Participation and UAT:- Engage in projects, providing insights and participating in User Acceptance Testing (UAT) to validate IT deliveries.8. Ad Hoc Projects and Tasks:- Take on additional projects and tasks as needed, contributing to various initiatives to support the business.9. Managing and Developing the CAA Team:- Inspire and motivate the CAA Team, setting clear objectives and expectations.- Regularly assess team performance, providing constructive feedback and recognition.- Identify training needs and plan appropriate training sessions for team members.- Establish both global and individual objectives, ensuring alignment with overall business goals.- Conduct individual appraisals to evaluate progress and address any areas for improvement.- Foster a collaborative environment to promote the exchange of best practices and insights across teams.Who You Are:Education: Degree in Finance, Accounting, or a related field.Language Proficiency: Good command of English and French; additional languages are a plus
