.Position OverviewPampanga, PHJob Title: Quality Assurance (QA) SpecialistJob Type: Full-TimeLocation: PhilippinesMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.As a Quality Assurance (QA) Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.Key Responsibilities Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.Promote a culture of quality, accountability, and continuous improvement throughout the organization.Candidate Qualifications All positive and driven applicants are encouraged to apply
