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At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world's leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire food sector, from the cocoa bean to the finest chocolate product. We have a long-standing commitment to sustainability and our goal is to shape a sustainable cocoa and chocolate future. We are headquartered in Zurich, and have more than 12,000 passionate employees working in more than 40 countries worldwide. We are always looking for talented people to help us have a positive impact on our industry and beyond!
Join Barry Callebaut: We Are Hiring a QA Coordinator! Are you passionate about quality assurance and eager to contribute to one of the world's leading chocolate manufacturers? We are looking for a QA Coordinator to join our team and help us maintain the highest standards of quality and safety in our production processes. This role is based at our state-of-the-art facility, where innovation and collaboration are at the heart of everything we do.
Job Summary: As a Quality Assurance Coordinator in the chocolate industry, you will play a critical role in ensuring that all products meet stringent quality and safety standards. Collaborating with BCMI staff, Regional and Global BC teams, and external entities (principally customers and suppliers), you will act as a key liaison, coordinating QA information across stakeholders and maintaining a strong presence on the shop floor.
Additionally, given the need for laboratory technician support during weekends and bank holidays, the QA Coordinator will assist with lab-related tasks during the week to ensure operational continuity and uphold quality assurance processes.
Key Responsibilities: Customer Complaints Management: Handle customer complaints related to product quality by investigating issues, implementing corrective actions, and communicating outcomes. Manage returns, analyze trends, and develop action plans.Quality Control and Stock Management: Develop and enforce quality assurance protocols to ensure compliance with industry standards and regulations. Manage blocked stock, including transfers from other sites, and evaluate stock disposition.Quality Training: Lead initiatives such as QA talks, Teamboards, Gembas, Nemotos, and quality-focused activities to improve quality awareness and share Barry Callebaut standards and procedures.Traceability and Audits: Ensure effective traceability systems and actively participate in internal and external audits.SKU Management: Coordinate the transfer and introduction of new products.Sensory and Application Tests: Organize and execute sensory evaluations and application tests.Stakeholder Coordination: Oversee tasks such as CoA/CoC profile reviews, product meetings, QA rules for logistics, and flushing procedures.Packaging Improvements: Propose and implement enhancements to packaging.Lab Support: Assist with laboratory tasks when required, including:Quality control testingInspection and testingSurface swabsQualifications: Bachelor's degree in Food Science, Microbiology, Chemistry, or a related field.Previous experience in Quality Assurance, preferably in the food or chocolate industry.Strong knowledge of food safety regulations (e.g., HACCP, FSSC 22000).Excellent analytical and problem-solving skills.Strong attention to detail and ability to work independently.Proactive mindset to improve efficiency.Effective communication and teamwork skills.Preferred Skills: Experience with laboratory testing methods and food quality equipment.Familiarity with quality management systems (e.g., FSSC 22000).Knowledge of chocolate production processes.Proficiency in data analysis tools and software.What we offer? If you are a detail-oriented professional with a passion for quality assurance and want to contribute to creating extraordinary chocolate experiences, we encourage you to apply and join the Barry Callebaut family! As part of our team, you'll enjoy a range of social benefits, including flexible remuneration options, wellness programs (psychology, coaching, physiotherapy), opportunities for growth and involvement in global projects, a flexible work schedule, and a culture where attention to detail is truly valued.
At Barry Callebaut, we are committed to Diversity & Inclusion. United by our strong values, we thrive on the diversity of who we are, where we come from, what we've experienced, and how we think. We are committed to nurturing an inclusive environment where people can truly be themselves, grow to their full potential, and feel they belong.
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