.About the RoleSWIFT provides a range of on-site business and technical/supporting infrastructure consultancy services across SWIFT's customer base.The Associate Financial Services Industry Consultant operates in a low to medium complex business and technical environment in a selected market supported by SWIFT in line with the Commercial strategy/Operating/Regional plans and under close supervision of more senior colleagues.The Associate Financial Services Industry Consultant is responsible for supporting and delivering technical or business consulting services.What to expectCoordinate for Care Services delivery as detailed in the Advanced Support and Care Services Catalogue.Deliver technical assistance aligned with Care deliverables.Assist clients with product upgrades, patches, and new releases.Document and resolve technical problems, escalating to higher support tiers when necessary.Provide technical installation and assistance.Implement change management.Transfer knowledge and provide operational support during special events/time periods.Organize product/new features demonstrations for customers, onboard, and train (new) users.Lead the implementation of Swift products, ensuring seamless integration with the client's existing systems.Configure and customize Swift solutions to meet specific client requirements.Aid in product design and product development.Collaborate with clients to understand their technical requirements and business needs.Provide expert advice and technical solutions tailored to the client's specifications.Conduct regular meetings and updates with clients to ensure project alignment and satisfaction.Develop and maintain a high-level view of the customer lifecycle to expand customer accounts, increase customer retention, solve customer issues, and drive customer satisfaction.Develop and deliver training sessions to clients on the use and maintenance of Swift products.Create comprehensive documentation, including user manuals, technical guides, and FAQs.Ensure all technical documentation is up-to-date and accessible to clients and team members.Work closely with cross-functional teams, including sales, marketing, and product development, to ensure client needs are met.Communicate effectively with stakeholders to provide updates on project progress, risks, and issues.Contribute to team knowledge sharing and continuous improvement initiatives.Stay current with industry trends and advancements in Swift products and technologies.Recommend improvements and optimizations to enhance product performance and client satisfaction.Participate in improving SWIFT products by bringing back customer feedback about product and processes.Ensure all solutions comply with industry standards, regulations, and best practices.Implement security measures to protect client data and ensure product integrity.Follow SWIFT principles to identify and mitigate potential risks
