.PTS Technical Support ManagerFunctional area: ServiceCountry: SpainCity: ZaragozaCompany name: Grupos Electrogenos Europa, S.A.Date of posting: Nov 13, 2024Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.We are looking for a new technical support manager in the Power Technique product company in Zaragoza.You will be responsible to provide active support to our Customer Centers by offering professional technical training, support material, problem solving and solution communication. You will handle warranty and quality reporting. You will also actively contribute to the development projects of the product company. This is carried out for all machines designed and manufactured in Zaragoza.You will lead the team of technical support specialists. You collaborate with colleagues within the product company and the divisional teams, both from Portable Power & Flow division as from PTS division. This position reports to the GM of the Product Company Zaragoza. You will be part of the global PTS technical support community team and report indirectly to the VP Operations & Technical Support of the PTS Division.MissionAs Technical Support Manager, it is your mission to guarantee efficient, effective state of the art technical support to our Customer Centers for all products that are produced or designed in the Power Technique product company in Zaragoza. You and your team will safeguard our product quality by ensuring that a spirit of continuous improvement exists via effective interaction with our Customer Centers, Engineering, Purchasing, Marketing and Manufacturing departments to achieve the rapid implementation of product quality improvement programs for both new and existing products.GoalsYou will help develop new products through the project team meetings to ensure excellent serviceability and lowest lifecycle cost.You will offer structured, and well-timed daily technical support to the Customer Centers.You will provide excellent technical training to our Customer Centers ensuring they are equipped to provide service and technical support for our whole product portfolio.You will provide steering and guidance to the TCM (Technical Committee Meeting).You will report and follow up technical problems in the PQM (Product Quality Meeting).You will analyze, report and improve our product quality by consistent measurement and follow up of warranty reporting.You will support our CC's to solve quality problems by making relevant and traceable information available.You will support the Technical Support organization in all markets we operate to be efficient, fast and effective in supporting end customers, rental companies and dealers