Prv-419 | Pli-694 - Team Lead It Support (M/F) - Barcelona

We are papernest. Our ambition? To be the one and only platform to manage all the subscriptions with one single click. Since our launch in 2015, we haven't stopped growing: we are now 1000 employees, 1M customers, we work in 5 European markets and we have offices in Paris, Reims, Barcelona, and Warsaw. We have doubled in size each year and we are determined to keep moving forward! In fact, new markets are being launched as we speak! We are proud to be part of the top 120 French tech startups for the third year in a row and we are convinced that all great success comes first and foremost from a great team.
To face the next challenges, we are looking for a Team Lead IT Support! As a Team Lead IT, you will:
Lead a growing team of 5 IT support techs in two countries (Spain, France) Manage the IT Processes to ensure excellent customer service with different escalation layers (L1, L2) Manage IT planning Be part of the day-to-day tasks with the team (ticket, onboarding, HW management) Manage relationships with other Papernest departments and follow quality KPI Ensure quality assurance, compliance, regulatory and legal obligations are met Support recruitment, training, and induction, and coaching strategy across the IT Deploy an Inventory management through MDM Ensure up-to-date documentation About you:
You have:
At least 3 years of experience in a similar role Very good knowledge of IT support or Service Desk models Degree in IT management engineering, systems engineering, computer engineering, or similar Excellent communication and leadership skills
#J-18808-Ljbffr