Project Implementation Support - Brussels (Off Site) - Ncia

Duties & Role:
Online training on the NPCL solution (M365).
One-day familiarization training in Brussels.
Additional remote lifecycle support training during the rollout.
Support users during the transition (50 users/day).
Assist with device enrollment (laptops, mobile phones, etc.).
Troubleshoot technical issues using the issue database and JIRA system.
Provide direct support during training sessions and address technical queries.
Perform IT tasks (account resets, updating logs, etc.).
Manage equipment logistics (handouts, transport, disposal of obsolete devices).
Suggest improvements in processes and documentation.
Identify vulnerabilities and implement preventive measures.
Keep records updated and contribute to the knowledge base.
Manage travel and logistics per NCI Agency directives.
Ensure clearance and VISA requirements for NATO locations.
Handle administrative coordination and time management for staff.
Skill, Knowledge & Experience:
Proficiency with end-user devices (Windows and Apple iOS) and M365 tools.
Strong troubleshooting and guidance abilities.
Experience with PowerShell and Power Automate.
Excellent verbal/written English; ability to simplify technical terms.
User satisfaction, empathy, and problem resolution.
Effective task prioritization and detailed documentation.
Teamwork and knowledge sharing.
Desirable Experience and Education:
EU nationality, NATO Secret clearance.
Proficiency in English (French is an advantage).
Strong interpersonal skills and ability to handle sensitive situations.
Availability to travel to other countries (Norway, Poland, Portugal, UK, Germany, Italy, NLD, Turkey, Spain, Belgium).

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