Process Expert Continuous Improvement, EU Amazon Transportation Services ACES This role can be based in one of our EU Sort Centers across the UK, Spain, France, Germany, or Italy.
Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Sort Center operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?
EU Amazon Transportation Services' ACES (Amazon Customer Excellence System) team is seeking a highly skilled and motivated person as a Process Expert to help develop a world-class middle mile process that delivers goods on time at the best cost. This position will support Amazon transportation and drive operational excellence and project management across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects and extreme bias for action needed in a startup environment.
A successful candidate will demonstrate:
Passion for continuous improvement and developing mechanisms to reduce defects
Willingness to roll up your sleeves and do whatever is necessary; owner mentality
Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
Ability to think strategically and execute methodically
Ability to drive projects from initially ambiguous states
Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
Demonstrated ability to write detailed project and business plans
High attention to detail and proven ability to manage competing priorities simultaneously
Key job responsibilities
Responsibilities Include:
Drive network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement.
Build strong partnership with operations field leaders to identify impact of new business initiatives and successfully integrate and deploy them onsite.
Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
Support to improve the vision, content, and delivery of standard work and ACES Training program.
Create benchmark standards and audit process
Analyze and solving operational barriers with a focus on understanding root causes.
About the team
Amazon couldn't deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you'll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you'll help Amazon's transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient.
We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably.
Minimum Qualifications
A degree in business, supply chain, transportation, economics or a technical field
Relevant experience working in a supply chain, transportation, project management or management consulting role
Relevant experience in project management or management consulting including handling multiple ongoing projects
Relevant experience using Microsoft Excel for data analysis
Relevant experience of communicating with a wide range of stakeholders
Travel required
Preferred Qualifications
Experience in process improvement
Experience in analytical tool building
Understanding of SQL
Experience with data visualisation tools such as Tableau, Power BI or QuickSight
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