#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company. Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top Reasons to work with TDCXAttractive remuneration, great perks, and performance incentivesComprehensive medical, insurance, or social security coverageWorld-class workspacesEngaging activities and recognition programsStrong learning and development plans for your career growthPositive culture for you to #BeMore at workEasy to locate area with direct access to public transportFlexible working arrangementsBe coached and mentored by experts in your fieldJoin a global company, winner of hundreds of industry awardsWhat is your mission?Provide business insight through metrics, reporting, and variance analysis coming from in-depth analysis.Prepare, develop, and analyze daily, weekly, monthly reports and presentations on Key Performance Indicators and other key statistical data in a call center inbound/customer service programs.Perform market analysis in supporting business decision making.Run and analyze reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity and profitability goals.Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems.Analyze and present relevant data in easy to understand format/dashboards or file automation to aid timely decision making, provide insightful discoveries and recommendations and optimize processes.Detail oriented, independent, proactive and able to work under pressure to meet deadlines.Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.Who are we looking for?Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field.Preferable with 2 years of working experience in the related field is required for this position.Extensive practical knowledge in importing data for use in report software, spreadsheets, Tableau, Power BI, pivots and formulas, graphs, and flow charts.Proven experience in overseeing the design, development, and implementation of contact centre operation.Ability to prioritize and complete all tasks when ad-hoc assignments are given in a short period of time.Flexible and adaptable to various business models and projects.
#J-18808-Ljbffr
