Ubicación: Barcelona
Idiomas clave: Native English, any additional language is a plus
Sector: E-commerce
Are you ready for something new and challenging? Do you love coaching and developing your team to accomplish success together and exceed customers' expectations? Would you like to join a talented and motivated team? If so, keep reading, we are looking for you!
Our client is a leader in online luxury fashion & retail, with international employees from all corners of the globe. We are looking for a Customer Service Team Leader to join their office in Barcelona.
You will be responsible for a team dedicated to supporting customers in the fast-growing US Market.
Responsabilidades PrincipalesManage day to day operations and lead a team of Customer Care agents supporting the US marketEnsuring best in class, tailored customer service is providedSetting individual objectives, targets, and guidelines for the team members as well as assessing them in bi-annual reviewsEnsuring implementation of coaching and training programsSupporting each team member in their personal and professional growthContinuous improvement of internal processes to strive for an excellent customer experience on every occasionClose cooperation with cross-functional teams (Payment, Warehouse and Shipping departments etc.)Experiencia/HabilidadesNative English with excellent verbal and written communication skillsProfound experience and passion for customer service, ideally gained in the eCommerce sectorExperience in team management and a strong sense of teamworkUnderstanding of the specificities of customer service in English-speaking countriesSolid working knowledge of MS-Office, experience with ticketing systems preferredConscientiousness in dealing with sensitive customer-dataProactive, organized and the ability to work under time pressure are essentialHands-on attitude and positive approach to change¿Qué se ofrece?Competitive salary + bonusTicket restaurantsE-learning coursesPrivate health insurance28 days of holidayAn excellent international work environment in a company that really cares about its peopleA beautifully designed office in the city center of Barcelona¿Qué aprenderás?To grow within an innovative fashion e-commerce businessYou will have the chance to apply, extend and develop your knowledge and skills.You will get the chance to work in an international and motivated environment.StepsStep 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment processStep 2: Interview with the company's Talent Acquisition SpecialistStep 3: Interview with Head of Customer Care¡No seas tímido! ¡Pregunta a tu recruiter!
Contacto: Sarah Amarti
Idiomas clave: English - Arabic - French
Teléfono: +34931222232
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