Stuart is a sustainable last-mile logistics company that connects retailers and e-merchants to a fleet of geolocalised couriers across several countries in Europe.
Our Mission We are an impact-driven company that aims to build the future of logistics for a more sustainable world: shared, efficient and reliable. We are committed to creating a new standard for urban deliveries that meet today's environmental and social challenges while offering a premium delivery experience blending speed, flexibility and convenience.
Our motto: "Make every delivery a moment all of us can truly celebrate!" More than 3000+ leading brands already partner with us across Restaurants, Grocery, Retail & Luxury, and eCommerce to deliver all types of goods at the tap of a button. Stuart is a highly diverse and inclusive company of 350+ employees with 90+ nationalities working across France, Italy, Poland, Spain, and the U.K.
It's the right moment and the right place for us to make an impact on millions of people, as home delivery services hit a record high. And guess what? You can help us fulfil our vision.
The Quality team sits within the Global Courier Operations team (GCO). The Global Courier Operations mission is twofold: (1) ensure a fair exchange of value with all courier types; and (2) improve our core operations for Stuart and couriers. This can be from a cost, compliance, efficiency, or courier behaviour and fraud point-of-view.
The Quality team covers: Mitigating courier fraud and incentivising high-quality courier performanceMaintaining adherence to compliance policies (C25)Work closely with business stakeholders and clients to manage escalations regarding couriersActs as the Ops counterpart for Tech on new feature development that touch courier delivery processes and fraud-mitigation products.This individual is a passionate critical thinker, inquisitive and action-oriented professional. They need to project manage complex projects in parallel (autonomously), coordinate across stakeholders to ensure their success and over-communicate developments and next focuses. They are also responsible for building, scaling and optimising operational processes to deliver global impact.
What will I be doing? Be the subject matter expert of courier fraud tools and processes, as well as have a good understanding of the legal framework and courier T&CsContinuously liaise with our stakeholders such as the commercial team to manage courier escalationsCreate and continuously improve standard operating procedures and best practice for global quality processes.Standardise and continuously improve the processes involved in weekly fraud flagging and issue managementLead courier investigations for a range of issues and review offboarding appealsUse data, insights and discovery to identify opportunities for short-term and long-term improvement. This will also include defining solutions, project plans and building business cases.Structure and articulate ideas in presentations, playbooks, confluence pages and strategy documents. Over-communicating key developments and ensuring strategic alignment with multiple business units and stakeholders is key in this role.Execute on the Quality roadmap, weekly tasks and own and deliver on projects end to end. Orient priorities to Stuart's strategy and team goals.To understand client needs and act as courier operations counterpointMonitor key KPIs and trends to stay abreast of area performance, needs and highlights.Monitor and audit processes outsourced to BPO to ensure high-quality executionWhat do we need from you? Minimum 2 years of experience in an operations, consulting or startup roleExperience in managing operational processes and full project implementation with some support - including design, analysis and implementation and monitoringYou are highly analytical and bolster that with a strategic mindset and a strong bias towards problem solving and actionExperience with manipulating large data sets and sense checking resultant outputsTop-notch communication skills – verbal, written, and visual – that can be shared with a wide variety of people while remaining clear, concise and diplomatic.Fluent English and PolishThe stuff you wanna know Work in an international, dynamic and passionate environment with a company culture focused on learning and developmentHybrid working model and flexible hoursCurrent benefits include: Meal Vouchers (40zl daily)Stuart Academy, offering a wide range of upskilling and development opportunitiesWellness Allowance with our partner juno (171.00zl)Private healthcare provided by LuxmedWork-from-Abroad policy (enjoy 30 days per year working from anywhere!)At Stuart, we believe that employees today want to evolve in collaborative, high-growth environments where they can demonstrate their abilities and thrive both professionally and personally. We are convinced that employees need to find alignment between their inner values and their company's culture and mission to unlock their full potential. We work to create a culture of empowerment, continuous learning and growth where everyone can bring expertise, own projects and easily measure their impact.
Stuart is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
Please note: Our Talent Acquisition Team is international coming from across the world. We kindly ask you to please submit your CV and application in English so that it can be reviewed correctly (unless the job posting is in a language other than English). Thank you.
Want to learn more about us? Visit https://stuart.com/about-us/
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