Nordic Baltic Customer Experience & Analytics Manager

Do you dare to lead the digital transformation to create a more sustainable world?
At Schneider Electric, we are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies that enable integrated management of buildings, industries, and cities. We are present in over 110 countries with a diverse and disruptive team of over 150,000 people. If you are seeking an opportunity to propel your career and challenge your creativity, we want to meet you!
We are currently seeking for a Nordic Baltic Customer Experience & Analytics Manager to drive our digital customer experience forward in the Nordic Baltic region and lead our newly established Sales & Marketing Insights & Analytics team. You will be working for the Nordic Baltic Zone reporting to the Nordic Baltic Digital Marketing Director based in our office in Stockholm, Sweden or in Barcelona, Spain.
In this role you will be joining us on our exciting journey towards a more sustainable future. You will be responsible for customer journey strategies that drive our customer experience forward across multiple businesses. You will also lead our newly established Insights & Analytics team, dedicated to interpreting data on sales & marketing performance and turning it into actionable insights and recommendations for the commercial organization to drive real best-in-class business results.
As a person, you are eager to understand and learn about the business, our commercial organization and our customers. You take pride in designing digital customer journeys together with your commercial stakeholders and the Digital Marketing team, and you know how to animate and engage your colleagues through data driven insights. You take action to optimize the customer journey to drive customer engagement, across platforms, marketing campaigns, product experiences and sales and partner interfaces.
Key Responsibilities:
Customer Journey Mappings

Together with the Digital Marketing Director, you are responsible for ensuring clear and ambitious customer journeys across all businesses and customer types in the Nordic Baltic Zone.
Animate the country and channel management teams around customer journey mappings, furthermore you follow-up on findings, recommendations and outcomes from journey mappings.
Acting as a critical link between the Digital Marketing organization and businesses to ensure journey mappings are conducted and acted upon.
Support journeys mappings and strategies by delivering relevant datapoints and insights from the Sales & Marketing Analytics team.

Sales & Marketing Insights & Analytics

Lead and develop the Sales & Marketing Insights & Analytics hub in Barcelona, Spain with five team members supporting the Nordic Baltic zone.
Lead and develop a data driven culture in the Marketing organization, providing relevant stakeholders with timely, accurate and high-quality reporting on our commercial performance.
Establish processes within the analytics team which enable the team to identify patterns and trends in large data sets and make recommendations about the methods and ways in which we obtain and analyze data to improve quality and efficiency of data systems, dashboards etc.
Provide commercial colleagues with crisp and easy to comprehend reports, actions and insights on a regular and timely manner.
Build strong relations and collaboration with colleagues in Data Management (Schneider Digital) and global functions for Sales & Marketing Analytics.

Commercial Engagement and Communities

Working alongside colleagues in the Digital Marketing organization, you are responsible for engaging more than 200 colleagues around our commercial performance, this includes Nordic Baltic Marketeers, Channel Managers, Offer Managers, Business developers – this includes running effective communities where insights and actions are presented, discussed and acted upon.
Reporting journey mappings, actions and outcomes as well as commercial results back to the relevant members of the business.

Qualifications:
What qualifications will make you successful for this role?
You thrive in a fast-changing environment, you are curious, willing to learn and not afraid to ask questions. As you work closely with internal and external colleagues from across Schneider's global organization it is essential that you have the intercultural curiosity it takes to build relationships across borders.
We are looking for a person with:

Several years of experience in marketing and analytics supporting multinational work environments.
Passion for marketing, digital strategies and enhancing customer engagement. Your insights will be key in shaping our marketing efforts and drive success across various channels.
Experience in customer journey mapping and continuous optimization of customer journeys.
Effective communicator capable of interaction with different stakeholders including senior management, and able to inspire and influence stakeholders.
A data driven approach with strong analytical and problem-solving skills.
Preferably team leadership experience in some capacity.
A relevant degree such as Masters degree in Finance, Business Administration, Marketing or equivalent.
Fluent in English and preferably in one or more of the Nordic languages.

What will you get?
We adapt to you:
With our flexible schedule, you'll have the freedom to adjust your work hours to accommodate your personal needs and responsibilities.
We know how great it is to work from home. With our hybrid work plan, you can enjoy working from the comfort of your home.
Need more time to relax and disconnect? With our Holy Pack, you can purchase additional vacation days to recharge when you need it most.
Celebrate holidays your way! With Floating Holidays, you can exchange holidays for other days that better suit your plans and personal preferences.
Need additional time to explore new experiences or focus on personal projects? With the Sabbatical Pack, you can request up to 2 months of extra leave (unpaid).
We value the importance of family and want to support you in all aspects of your life. Our Global Family Leave Policy provides flexible paid conditions for when you need it most, whether you're about to be a parent, need time to overcome a loss, or to care for a loved one.
We take care of you:
With access to the health and wellness platform Wellwo, you and up to 5 people of your choice can enjoy virtual medical care and 24/7 psychological support, as well as access to nutrition counseling, fitness classes, and more!
Your well-being is our priority. You will have medical service at your workplace for close attention to any medical needs.
We empower you:
With Open Talent Market, our AI-driven professional development platform, you can connect with job opportunities, projects, and mentors at Schneider Electric globally.
We offer you the opportunity to be a shareholder of Schneider Electric and share in our achievements with our stock ownership program.
We celebrate everyone's talent and success with our recognition program, through which you can give and receive points for your achievements and redeem them for gift cards at your favorite stores.
You will have life insurance for your protection.
As part of our #SEGreatPeople, you will have access to an online store of Schneider Electric products with exclusive prices and super discounts.
With Club Schneider, you will enjoy special discounts at your favorite stores, restaurants, travel agencies, and other external services.
Participate in company-subsidized volunteer programs to contribute to our community and have a positive impact on your environment.
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About Our Company:
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity.

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