Pronovias, headquartered in Barcelona and founded in 1964, is the first global bridal group shaping the future of our industry for every bride. Our team, with around 1,000 employees, is united by a shared passion and motivation to make each woman truly happy. We are a group of pioneering bridal brands, each known for the creativity of our innovation: Pronovias, Vera Wang Bride, St Patrick, White One, Nicole, and Ladybird. The Group's bridal and eveningwear dresses are sold in more than 105 countries through a network of 100 stores and over 4,000 points of sale. You are invited to experience for yourself the magic of bridal!
Job Description Pronovias Group is a global leader in the bridal sector, with a unique portfolio of luxury bridal brands such as Pronovias, Vera Wang Bride, House of St Patrick, White One, Nicole Milano, and Ladybird. It is distributed at more than 4,000 points of sale in 105 countries, with 102 boutiques in fashion capitals like New York, London, Milan, Paris, and Shanghai. Do you want to be part of the journey and join our Headquarters in Barcelona? We are looking for a Customer Service Representative to join our Wholesale Customer Management Team.
Key Tasks Answer phone calls to assist customers with inquiries. Resolve product or service problems by clarifying the customer's complaint, providing the best solution, expediting correction or adjustment, and following up to ensure resolution. Work closely with our Logistics, Accounting, Production, and Sales Teams. Process customer orders/exchanges/RAs/reimbursements/cancellations. Provide customers with timely and accurate information, order status, and product knowledge inquiries. Follow up on any issue until fully resolved. Coordinate Trunk show and Loaner programs. Requirements Bachelor's Degree in Business Administration (or related field). At least 1-3 years of work experience in B2B Customer Service/Administrative experience within the Wholesale Fashion/Bridal industry preferred. English speaker (Proficiency or advanced), an extra language will be a plus. Strong client-facing and communication skills. Excellent knowledge of the Microsoft Office Package; M3 and CLIMA knowledge preferred. Team player, enthusiastic, accurate, and commercially oriented. Hands-on mentality and a proactive attitude towards work. Advanced troubleshooting and multi-tasking skills. Requires friendly, professional etiquette and courtesy in interfacing with customers on the telephone. What Does Pronovias Group Offer? Ethical workplace environment that embraces diversity. Opportunity to join our CSR strategy focused on women empowerment, environmental sustainability, and community impact. Benefits to improve work-life balance: flexibility on entry and exit, intensive day on Fridays, work from home policy, and special benefits and schedules for pregnant women and parents. Team building activities to promote our company values: respect, innovation, empowerment, performance-driven, and teamwork. At Pronovias Group, we are an equal opportunity employer. Your race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status don't make a difference here. In our company, we want you to come as you are to be the best version of yourself.
Location Barcelona (Spain)
Contract Permanent
Working Day Full time
Sector Fashion and apparel
Vacancies 1
Discipline Sales
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