Company Description Our Mission
At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before.
These aren't easy goals to accomplish – but we're not here for easy. We're here for better.
We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work.
Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work.
From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
Job DescriptionYour Career
We are looking for a passionate Customer Success Engineer who is customer obsessed and wants to help our customers during their cloud transformation journey. You will act as a trusted technical advisor to our customers to help ensure efficient Palo Alto Networks' public cloud security adoption, and to accelerate business value and ROI.
In this role, you will work closely with customer Security Architects, Security Engineers, InfoSec and DevOps teams within mid-to-large enterprises to implement best in class cloud security solutions. From day one, you will roll up your sleeves and hit the ground running and bring all of your experience to the team to increase customer satisfaction, value, retention, and expansion of our footprint.
Your Impact
Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives.
Assist customers in implementing custom integrations and workflows to ensure Prisma Cloud solutions are fully integrated into their security operations center.
Be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with engineering teams.
Serve as a customer advocate in influencing product roadmap and improvements.
Coach customers on how to establish and manage their Cloud Security Change Management/Governance/Center of Excellence programs.
Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map Prisma Cloud features and associated business benefits to address their needs.
QualificationsYour Experience
7+ years relevant work experience in pre-sales, post-sales, technical support, solution architecture, consultant or similar roles desired - strong consulting and project management skills.
Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both internal and external to the organization.
Experience with deploying, operationalizing or supporting one or more cloud applications such as Box, Dropbox, Google Drive, Salesforce.Com, is desired.
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions.
Ability to multi-task and work in a fast-paced environment.
You bring some track record in Cloud Computing.
Strong hands-on experience with one or more of the following Cloud Platforms – AWS, GCP and Azure.
Strong Knowledge of AWS services and components such as EC2, ELB, VPC, RDS, Route53, S3, Cloud Formation, Cloud Trail, Lambda and IAM etc.
In lieu of AWS experience, similar experience with Azure or GCP will be considered.
One or more of AWS Certification, Azure Certification or Google Cloud Certification strongly preferred.
System Administration and Containers
Experience deploying and operationalizing Kubernetes, containers, and serverless.
Hands-on experience with Linux distributions (RHEL, Debian, Alpine, Ubuntu, Centos, etc.).
Exposure to DevOps ecosystem - CI, CD tools, orchestration tools, data center automation, open source tools like Jenkins, Ansible, Terraform, etc.
Experience in any of the following will be added value:
Networking Infrastructure and Security
Understanding of Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
Experience with Security Solutions, Remote VPNs, IPSEC, PKI & TLS, TCP/IP, DLP, Authentication Protocols (SAML, LDAP, RADIUS, etc.).
Knowledge of general security practices and regulatory compliance requirements (CIS, PCI, NIST, etc).
Automation
Experience with one or more scripting languages like Python, PowerShell, JavaScript, etc.
Experience with REST APIs.
Ability to read and understand JSON.
Additional InformationThe Team
Our Customer Success team is crucial to our success and mission. As part of this team, you'll be responsible for some of our most strategic customers in the EMEA region. You'll be enabling, guiding and consulting customers through their deployment and adoption journey of Prisma Cloud. Working across all levels within your customers organisations and partnering cross functionally within PANW. You'll be ensuring that your customers are successful with our product and as threats evolve and technology changes, you continue helping them to accomplish their desired outcomes.
Our Commitment
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at ****** Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Summary
Type: Full-time
Function: Other
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