Merkle, a dentsu company, powers the experience economy. For more than 35 years, we have put people at the heart of its approach to digital business transformation.As the only integrated experience consultancy in the world with a heritage in data science and performance, Merkle delivers holistic experiences that support growth, engagement, and loyalty.Merkle's expertise has earned recognition as a "Leader" by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.Job DescriptionThe RoleReporting into the Head of Marketing Platforms, we're looking for an enthusiastic and creative Lead/Principal Technical Consultant for Microsoft Dynamics 365 (focus on Marketing and Customer Insights) to integrate into our growing teams working across a diverse mix of clients.You will display expertise, technical prowess, and the ability to manage cross-division teams from project inception to completion.The team is experienced in multiple software technologies, and you will have the option to cross-train and enhance your knowledge – you could expand your product portfolio with a range of other tools (Adobe Experience Cloud, Salesforce Marketing Cloud, Braze, mParticle, Bloomreach, etc.).As part of your daily work, you will:Be part of a team of accomplished consultants - there is not much we don't know about marketing technology implementation!Demonstrate technical expertise while scoping and driving the creation of marketing and data solutions, ETL, platform configuration, APIs, integrations, and other platform development.Lead discovery workshops, gather business, marketing, and technical requirements to craft a comprehensive and scalable solution.Create architecture diagrams and flow charts on both system architecture and detailed solution levels.Document the technical solution design of the Dynamics 365 platform following the requirements gathering.Own delivery tasks from initial planning and requirements analysis, through to discovery, design, development, testing, and deployment.Architect data feeds, platform configuration, and components needed to run complex automated email campaigns.QualificationsWhat we are looking for in youMicrosoft Certified: Dynamics 365 Marketing Functional Consultant Associate.Microsoft Certified: Customer Data Platform Specialty.You will have circa 5-8 years' experience in a similar role.Experience implementing Dynamics 365 Marketing and Customer Insights projects, from implementation to QA and handover (either as an external agent or in-house), for two or more separate organisation implementations.Experience integrating the Dynamics 365/Power platform with other systems.It is essential to have experience architecting and working with the Microsoft Dataverse custom entities.Desirable experience on configuration and customisation of Dynamics 365 CE including Plugins, Java Scripts, Web Services, Logic Apps and Azure Functions.Exposure to other Dynamics 365 products, such as Sales, Service, Commerce.Technical background (bachelor's or master's degree, or work in a similar field).Additional InformationA few of the benefitsYou'll have a great compensation package, private health & dental insurance, corporate discounts and career development through Dentsu University, and free access to LinkedIn learning.29+ days of annual leave (25 days of regular holidays, birthdays off and 3 additional wellness days).We also offer the opportunity to volunteer for up to 2 days per year and tend to close down the agency between Christmas and New Years.You'll have a hybrid working schedule, with flexible start/end hours.Merkle does not discriminate against job applicants on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. Experience stipulated in this job description serves as a guide only and all applications will be considered on their merits, irrespective of experience.As part of our Diversity and Inclusion agenda, and as an Equal Opportunities employer, if you require reasonable adjustments during the selection process please engage directly with your Recruiter.
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