We are looking for an experienced Human Resources Manager to assist with our fast-growing offices in Guadalajara, Mexico. This is not a remote position. Our company is US-based, with over 30 years of experience in the hospitality, travel, and vacation ownership industries. As we expand our presence in Mexico, we are dedicated to fostering a work environment that values our employees and promotes their growth and development. We believe that our success is driven by the talent and dedication of our team members, and we are committed to providing them with opportunities for advancement and a rewarding career.
We also offer excellent travel benefits, allowing our employees to explore new destinations and cultures. Join us as we continue to grow and make a difference in the lives of our employees and the communities we serve.
Position Summary
The Human Resources Manager reports to the Vice President of Human Resources, Payroll, & Facilities and is responsible for performing various Human Resource tasks in the following functional areas: fostering a positive and inclusive work environment, managing employee relations, and supporting overall HR functions. This position will be based in Guadalajara, Mexico, with a collaborative working relationship with the Director of Call Center Operations.
Essential Functions
Talent Acquisition
Lead the recruitment and selection process, ensuring the hiring of qualified candidates.
Develop and implement effective recruitment strategies to attract top talent.
Collaborate with hiring managers to understand staffing needs and maintain a talent pipeline.
Employee Relations
Implement policies and procedures to foster a positive, healthy, and inclusive workplace culture.
Review and update the company's internal Work Regulations and supervise compliance.
Handle employee relations matters, conduct investigations, and address conflicts.
Coordinate, review, and issue progressive discipline actions with managers and labor attorneys.
Coordinate employee recognition activities.
Performance Management
Develop and implement performance management processes.
Provide guidance to managers on performance improvement plans.
Conduct regular performance reviews and contribute to employee development plans.
Payroll
Manage end-to-end payroll processing for employees, including calculating wages, benefits, taxes, and other deductions.
Collaborate with payroll providers to ensure timely and accurate payroll processing.
Prepare and maintain payroll records, reports, and documentation in compliance with company policies and federal, state, and local regulations.
Review, investigate, and respond to information requests from labor and fiscal authorities.
Compensation and Benefits
Administer compensation and benefits programs in compliance with fiscal regulations, including grocery vouchers, life insurance, profit sharing, employee vacations, and other paid time off.
Stay updated on market trends to ensure competitive compensation packages.
Work with external vendors to manage employee benefits.
Training and Development
Identify training needs and develop training programs for employees.
Facilitate training sessions on various topics and professional development.
Monitor and track employee development and training progress.
Ensure compliance with annual training requirements, as established by law.
Human Resources Compliance
Ensure compliance with local and fiscal labor laws and regulations.
Keep abreast of changes in employment legislation and update policies accordingly.
Work closely with the VP of HR, Payroll & Facilities, and labor attorneys to address any HR-related legal matters.
Maintain and update personnel files with all required legal, fiscal, and personal documentation for each employee, including employment contracts.
Workers Union
Manage the company's relationship with the workers' union.
Other Duties
This job description in no way states or implies that these are the only duties to be performed by the employee. It is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform any other duties necessary for the effective operation of the department.
Work Environment
This position is conducted in an office environment, with a moderate noise level. Travel will be required to receive training, attend meetings, and develop relationships with other professionals. Evening and weekend work may be necessary based on workload.
Travel
The candidate must be eligible for travel to ResortCom US offices in Las Vegas, NV. Travel to the US may be required at least one to three times per year, depending on company needs.
Required Education and Experience
Bachelor's degree in Human Resources, Business Administration, or a related field.
Bilingual (English-Spanish).
Proven experience as an HR Manager or in a similar role.
In-depth knowledge of Mexican labor laws and regulations.
3 years of experience as a Human Resources Manager.
HRIS system experience.
Strong ability to exercise a high degree of discretion and confidentiality.
Strong attention to detail, excellent organizational, multi-tasking, prioritizing, and writing skills.
Strong verbal communication skills across all employee levels.
Excellent knowledge of all MS Office applications (Outlook, PowerPoint, Word, & Excel).
Preferred Education and Experience
5 years of Human Resources experience with a company of 200+ employees.
2 years of Call Center or Hospitality industry experience.
SHRM-CP or SHRM-SCP certification.
Tipo de puesto: Tiempo completo
Sueldo: $45,000.00 - $55,000.00 al mes
Beneficios:
Caja de ahorro
Vales de despensa
Pago complementario:
Bono de asistencia
Tipo de jornada:
Turno de 8 horas
Idioma:
Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial
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