Manager, Technical Support (Barcelona, Spain) Hungry, Honest, Humble, with Heart! The OpportunityExciting times here at Nutanix as we are expanding our EMEA team in Barcelona! As a Technical Support Manager, you will be responsible for building and leading a team of experienced engineers in our Global Technical Support organization. Our team is comprised of leading technology specialists, including VCPs, CCIEs, Microsoft Certified Professionals, Linux and Nutanix Platform Professionals, among many others. Our customer base is growing rapidly, and we're building a team of top-tier Systems Reliability Engineers who share our passion for customer success. Sounds like you? Read on.
Meet your System Reliability Engineers team!Here at Nutanix, we drive the success of our customers through passion and teamwork, ensuring quick response times and unparalleled customer satisfaction; our NPS score is a testament to such an objective. Our diverse, multicultural team of top-notch engineers acts as our customer champion, working closely with Engineering, Field, and Sales teams. Our team loves to have constant learning opportunities and aims to become experts in Hybrid Cloud technologies.
Your RoleAs a manager at Nutanix, you lead a diverse and international team of SREs. You have a central role in the organization as you are the mediator between the people and business needs. You help and motivate your team to grow and align with your peers about the people's performance and operational change adoption. You are expected to:
Split your time between empowering your team, supporting them in their duties, and coaching them to realize their full potential and manage their daily activities.Conduct regular team meetings and performance discussions with support engineers.Act as point-of-contact for escalated issues to ensure appropriate response to customers.Help build and grow the team by recruiting top talent.What you'll bringExtensive experience as a people manager in the IT/customer support field. Experience in a technical role is a big plus.Demonstrated leadership, great time management, and prioritization skills.Strong customer relationship and communication skills.Excellent communication skills in English. Any additional language is a plus.Experience in customer-facing roles and a customer-first mindset. Ability to adapt to changes in a fast-growing environment.About the Team you Will joinOur team is a melting pot of cultures and backgrounds from which you will learn diverse perspectives on problem-solving. Our positive and collaborative approach ensures that everyone's voice is heard and valued. With a range of skills and expertise, we help our customers with complex technological challenges.
What our SREs are saying:"I was happily surprised of how talented and skilled all the Engineers are, and how well organized is the onboarding and training for the new Engineers."
"One of the best onboarding processes I have ever done. As a person with a technical profile, I found all my expectations fulfilled not only with the quality of the training received but also with the kindness, warm and talented people I found here."
"A great company that makes you feel that you are not just an employee number, and where you will never get bored, since there's always something new to learn. Happy to be part of the team."
What we offerOur team works from home and from the office. We stay connected through weekly team meetings and daily slack chats. We are highly collaborative; we are always looking for ways to improve and learn through industry certifications and Nutanix training. We strive to delight our customers in all we do. We offer permanent employment with an annual gross base salary starting from €70,000. The base pay offered may vary depending on multiple individualized factors, such as job-related knowledge, skills, and experience. The total compensation package for this position includes among other benefits:
Nutanix stock (RSU) with certain vesting criteriaParticipation in Employee Stock Purchase Plan (ESPP)Part of Top-Notch engineering team in the IT marketPrivate Health Care Plan for you and your familyGreat work/life balancePaid Parental LeavePart of a follow-the-sun team (no night shift)Hybrid work environment (home and office)Recognition awardsPaid industry training and certificationThis Role is Hybrid (office and home).
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