Description and Requirements
CareerArc Code: CA-MS #LI-MS2
At BMC, trust is not just a word - it's a way of life! We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day.
Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
Join BMC Software as the AVP, International Professional Services. Step into a transformative leadership role at BMC Software as the AVP of International Professional Services. In this pivotal position, you will spearhead our Professional Services across EMEA and APAC, driving strategy and execution to deliver unparalleled customer success.
Your leadership will be at the heart of our mission, ensuring our customers not only implement BMC products seamlessly but also unlock their full potential through strategic enablement and education. As the leader of this dynamic team, you will be the catalyst for innovation, fostering a culture of collaboration and excellence.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
You will align Area Services strategy with the goals of the Customer Success Business and the geographies' license sales strategy, ensuring seamless integration of Geo services partners and executing activities aligned with international objectives to drive impactful outcomes.
You will lead and inspire Practice Directors / Managers and PMO Directors / Managers, managing Area forecasting of utilization, revenue, and costs, and implementing effective staff management procedures, including assessment processes and utilization management, to foster growth and maximize team potential.
You will cultivate an entrepreneurial mindset to innovate new lines of business and revenue opportunities, executing visionary strategies to expand our presence and grow revenue within the existing install base.
You will champion organizational changes, aligning and supporting global and Geo-based processes and standardization, while implementing continuous feedback loops to ensure policies and procedures achieve their objectives and promote desired team behaviours.
You will ensure successful customer outcomes in the Area by driving exceptional project execution, representing BMC on Steering Committees, overseeing PMO activities, and implementing comprehensive customer management and escalation programs.
You will develop or adopt strategies for capturing and promoting best practices identified in the Area, ensuring feedback loops provide customer information and outcomes to the appropriate functional teams, including the BUs, license pre-sales, and services sales.
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