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We are looking for a Head of Carrier Management
The primary purpose of the role is to lead the Carrier/Logistics Service Providers (LSP) agenda for the LLP Business Unit. Working closely with the Heads of Account, Operations and the functions, the role holder is responsible for building, leading, developing, and motivating the Carrier Management team to:
Build and maintain sustainable and effective partnerships with Carriers/LSP delivering 3PL services to Business Unit accounts, leveraging these relationships to drive service excellence and continuously improve value for the LLP, Customers and Carriers/LSPs. Work with Senior Carrier Management Business Unit leads to ensure a cohesive strategy for Carrier/LSP management across LLP Europe. Develop and maintain a standardized Carrier/LSP performance monitoring, control and management framework based on agreed Key Performance Indicators and state of the art vendor management processes. Closely align and feed the LLP Procurement Team in generating a sustainable and efficient freight procurement strategy, managing change within the Carrier/LSP network as required. Develop the Carrier/LSP base on a strategic level to ensure high quality service and to deliver LLP strategic objectives in the areas of digitalisation, value/competitiveness, service capability/enhancement and sustainability. Accountabilities: Continuously develop new Carriers/LSPs to enrich LLPs carriers portfolio, providing the most cost effective and best service to the customer. Work with existing providers to further develop the relationship and continuously grow their opportunities. Ensuring all customer operational needs are met through the Carriers/LSPs. Develop and maintain effective Carrier/LSP relationships which maximize the opportunities for LLP Europe. Carrier/LSP KPIs and regular partnership review process is completed in line with LLP process and best practice. Carrier/LSP connectivity and interfaces are consistently provided and maintained, and KPI suites and scorecards are built, maintained and developed as required. Lead Carbon Reduction initiatives across the Carriers/LSPs, maximizing synergies across all different modes of transport and all incumbent LLP accounts, together with exploring market state of the art green solutions. Robust cooperation with Value Creation Management to ensure a sustainable continuous improvement cycle is fostered with the carrier base, promoting their active role, to increase value for the LLP, Customers and the Carriers/LSPs. Alignment with GBS and LLP Procurement teams to agree on the most effective freight procurement strategy, including achievement of cost down initiatives and operational complexity reduction. Requirements for the job: University Master degree or equivalent. Logistics Professional Qualifications. 5 Years management experience within operations in Supply Chain (warehouse and transport). At least 5 years experience working with Carriers / Logistics Service Providers (cross dock, customs agents, warehouse). Managing and leveraging operational and business data to deliver supply chain change. Experience in Carrier aggregator platforms implementation and integration. Experience identifying and leading digitalization solutions ( BI, TMS, WMS, IoT...). A proven change leader with a highly self-motivated mind-set for excellence & innovation. Responsibility for a team that will work across Europe. Requires strong cultural awareness/interface skills. Requires 25% National / International travel. Logistics Professional Qualifications.
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