This is a technical role within Lenovo's Premier Technical Support team. Within this role, you will be delivering best-in-class assistance to Lenovo's Premier Support customers. If you're fluent in Italian, also comfortable with communication in English, and passionate about helping customers with their technical issues concerning hardware and software, this might be an opportunity you have been waiting for.
What will you be involved in?
You will perform complete troubleshooting to fully diagnose reported problems within the client product portfolio (notebooks, desktops & tablets). With the support of a Team leader, you will look after the cases end-to-end with top-notch case handling, paying attention to customer communication throughout the whole process. You will learn how to become one of our expert troubleshooters to quickly resolve any hardware or software difficulties.
What is your mission? Problem-solving support: To assist customers and field engineers by diagnosing problems through full troubleshooting.Tech-issue resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.Communication: To resolve matters of questions either over the phone, email, or by sending the technician with parts to fix the subject onsite.Efficiency: Team up with the Technical Account Management crew to keep an eye on problems and ensure they get resolved quickly.Customer guidance: To advise and educate customers through a combination of personal experience and provide full guideline documentation, ensuring they have all they need to help them with their technical difficulties.Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when relevant. Requirements What do we look for? Language skill: Fluent in English & Italian.Effective communicator: Strong written and verbal communication skills.Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets, and confident with Windows Operating System and Microsoft Products.Time efficiency: Capable of prioritizing tasks and managing daily work efficiently.Outstanding organizational skills: Proactive, eager to learn, and focused on finding solutions.Experience: Previous work in IT services and with field service providers is a bonus.Location & Eligibility: Eligible to work in Slovakia, office based in Bratislava. Benefits What we offer Starting date: ASAPContract Type: PermanentWorking schedule: Full-Time (40 hours per week), 5 days per weekWorking hours: Monday - Friday from 9 am to 6 pmHighly competitive base salary of €19,000 per annum in addition to:€6.23/day meal voucher (€124/month)A commuting allowance of €50 per month (€600 per annum)Monthly incentives based on performance up to €1585 extra paid personal days per annum in case of emergencies and short-term absence.Hybrid working model in an outstanding work location and facilities in our brand-new offices in BratislavaFully paid training that optimally prepares you for your job - 2 weeks duration (office-based) Extra Perks: Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!Multisport Card: Stay active with access to various sports facilities.Employee Assistance Program: Free, confidential support on personal or work-related issues.Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.Referral Bonus: Refer a friend and get a bonus!Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued. About us!
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