Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it's about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.Without You, We'd Just Be Collectors of Our Own StuffBusiness equals selling stuff. That's the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.As our Converse Lead your mission will be to build the bond between the consumer and the brand by providing the highest level of service and inspiring with powerful brand stories adapted to the retail setting.ResponsibilitiesUtilize exceptional customer service skills, sales techniques, and product knowledge to connect customers with the right product and drive salesHandle more complex transactions or customer service situationsProvide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)Seek ongoing training and education to further develop expertiseAssist managers in conducting formal onboarding and training programs for associatesAssist with loss prevention efforts by providing proactive customer serviceAssist in coordinating work of other associatesMay have key holder responsibilitiesMinimum RequirementsHigh school diploma or equivalent3 years retail experienceBasic computer skills including Microsoft OfficeAbility to work weekends, evenings and holidays as neededConverse is more than a company; it's a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we're different.
#J-18808-Ljbffr