WHAT YOU'LL BE WORKING ON
Processing of the onboarding of new clients, including control of the compliance process, and legal and commercial negotiations with the merchants;
Introduction of company's acquiring services to the merchants, preparation of presentations for sales process;
Assisting the merchants at all stages of cooperation;
Maintaining long-term business relationships and daily communication with merchants;
Up-sale for the current portfolio of merchants, as well as the development of sales, agent networks, and referral schemes, adding new business clients to the portfolio;
To be a single entry point for any requests of our key customers and provide high-level customer service and prompt resolution of any issues that a client may have;
Carrying out actions (such as approval rate control, upsell, traffic analytics, etc.) in relation to merchants in order to maintain and increase the company's earnings on a daily basis;
Planning each client's development strategy in order to increase the client's involvement in the company's earnings increase.
WHAT YOU NEED TO SUCCEED IN THIS ROLE
2+ years of experience in client success, business development role;
Experience in working with merchants in the e-commerce sector is mandatory;
Willingness and ability to learn new things quickly;
High sense of responsibility;
Good communication skills (for communication not only with the clients but cross-team communication daily);
Excellent written & spoken communication skills in English and good command of Russian (B2);
WHAT WE OFFER
An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market ;
Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us;
Work with coworkers who are passionate about their business;
Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews;
The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees;
20 days of vacation time; Latvian bank holidays; Sick leaves; Additional birthday day off;
Team building events and corporate parties.
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