Tasks and Responsibilities:Technically responsible for empowering Global Service Desk agents to work efficiently with state-of-the-art technologies and leveraging standard IT services (ServiceNow) in the Knowledge Management area.Operationally responsible for the End User Support Service internal Knowledge lifecycle Management and KB quality and feedback automation process to ensure a high standard of service.Realize the continuous improvement of Knowledge through agile methods or automation.Lead a virtual global Knowledge Management team on daily consultancy and ad-hoc small projects as well as coordinate resources on the vendor side.Work closely with the IT Knowledge Management Process owner to ensure alignment of the process.Enable user-centric IT Knowledge consumption.Liaise with other support functions or businesses as the Knowledge Management expert in improving the backbone of the end-user-facing service.Advocate and spokesperson for our service, working across regions to actively seek feedback to help identify service improvements and opportunities for business development.Oversee technical project deliverables for global cross-functional projects that deliver solutions to improve Global Service Desk support efficiency.Support existing Global Service Desk operations with your experience and expertise.As IT Lead Business Consultant, manage large (agile) IT projects and programs with high complexity, work with external partners to ensure mutually beneficial cooperation, and interact with stakeholders at architect and management levels to enforce process, architecture, and roadmap decisions.Requirements:Bachelor's or master's degree in Engineering, Computer Science, or equivalent disciplines.Several years of experience as an IT Solution Specialist or IT Business Consultant.Proven track record in the Knowledge Management domain.Project and Vendor management experience.Analytical skills to identify opportunities for improvement and develop innovative solutions.Certificate in ITIL would be a plus.DevOps or Product team working experience is a plus.Availability to travel and familiarity with working in an international and intercultural environment.English (required) and German (preferred) proficiency and demonstrated communication skills (verbal and written).#IamBoehringerIngelheim because: We are continuously working to design the best experience for you.Here are some examples of how we will take care of you:Flexible working conditions.Life and accident insurance.Health insurance at a competitive price.Investment in your learning and development.Gym membership discounts.If you have read this far, what are you waiting for to apply? We want to know more about you! #J-18808-Ljbffr
