PURPOSE OF THE ROLE
We are looking for a new colleague, based in Spain, Madrid or surroundings. As our Junior Customer Services Engineer, you will get familiarized with the newest and most relevant technologies of the sector, to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding and support assistance. The primary objective is to become an efficient and effective member of the Customer Services team, delivering highly competent and effective services, focused on the best solutions of the sector, achieving maximum customer satisfaction and furthering the professional image of the company.
DUTIES AND KEY ACCOUNTABILITIES
Get familiarized with the relevant technologies, specific product lines and systems, from issued documentation, participation in trainings at the supplier factory and/or online trainings and certifications.
Provide the first level technical, software and hardware related assistance and support to customers, for all familiarized products, either by remote diagnosis or directly hands-on the systems.
Escalate unresolved problems and issues to the relevant third parties.
Under supervision, carry out with the procedures necessary to test, certify and validate systems during the commissioning process.
Under supervision, carry out planned and proactive maintenance at customer site.
Get familiarized with, and follow up the cybersecurity policies and process of the organization.
Get familiarized with the process of writing reports, proposals and projects documentation maintenance.
Get familiarized with the process of follow-up and documentation of all services and support assistance delivered, to keep track of all daily tasks.
Frequent travel within Spain territory is an essential part of the job. Some travel to factories and customer sites abroad could be expected especially within Europe territory.
SKILLS REQUIRED
Degree in Audiovisual and Multimedia Systems Engineering or equivalent.
Basic IT and computing knowledge. Higher IT, computing and programming knowledge is highly valued.
Basic STIC knowledge. Higher STIC knowledge or Cybersecurity certification is highly valued.
Minimum B1 English level. B2 level or higher is highly valued.
No previous job experience is required but previous job experiences are highly valued.
GENERAL REQUIREMENTS
Outgoing and good at building relationships through inspiring trust and confidence.
To have a professional personal image presentation.
Self-motivation and a willingness to work with others towards a shared goal.
The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team.
Excel at continual learning in a rapidly advancing technological area.
Good verbal communication skills.
To take responsibility for your own health and safety as necessary.
To always comply with the company's disciplinary and grievance procedure as required.
To always comply with the company's policies and procedures.
The post holder will be required to undertake such other duties as may be required within the grade and competence of the post. Therefore, the list of duties in this job description should not be regarded as exclusive or exhaustive.
Duties are set out in this job description but please note that, in consultation with the postholder, the company reserves the right to update the job description from time to time to reflect changes in or to the role. Significant permanent changes in duties and responsibilities will require agreed revisions to be made to this job description.
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