David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced German-speaking Customer Care Specialists to work in the office in Croatia.
Position: Customer Care Specialist with German
Location: Zagreb/ Remote, Croatia
Employment type: Full-time
DUTIES AND RESPONSIBILITIES: Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfactionResearch and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channelsNavigate internal and external documentation and resources to provide world-class serviceIdentify and escalate priority or unresolved issues to appropriate internal teamsRoute calls to the appropriate resources when necessary and document all customer interaction information according to standard operating proceduresIdentify, troubleshoot, and communicate emerging trends and patterns in accomplished issuesStrive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the clientAdhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer serviceFoster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.REQUIREMENTS: Native or fluent in German (C1 level), with strong proficiency in both written and spoken communicationProficient in using standard PC applicationsStrong flexibility, professionalism, resilience, self-sufficiency, and reliabilityExcellent communication and teamwork abilitiesUnderstanding of credit card-related conceptsOFFER: Excellent remuneration package based on experience, skills and performanceIndefinite contractPrivate health and life insuranceWorking schedule: Mon-Friday: 8AM-8PMA dynamic and creative team with a positive and friendly atmosphereGood work environment - the employer can show off great reviews from their employeesGuidance and tools to reach your full potential.
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