David Kennedy Recruitment – Cantabria, CantabriaDavid Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that assists businesses in creating positive, interactive, and successful customer interactions using a blend of human touch and technology. Together, we're looking for a German speakingSales Team Leader to join their team in Gdansk.Position:Sales Team Leader with GermanWork Model: on-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Apply a process of continuous review, management of absenteeism and attrition for all Sales Advisors in the teamReview and monitor work performance of all Sales AdvisorsUndertake quarterly performance reviews and 1:1 monthly meetingsEnsure Advisors are recognized and rewarded for outstanding achievements/performanceProvide clear direction and guidance with a team's sales goals in mindFacilitate a culture of open and honest 2 way communicationMaintain an environment which supports the spirit of teamworkEnsure actions from employee satisfaction survey are implemented and continuously reviewedCoach, develop and motivate Sales Advisors by providing the skills and knowledge to perform their job, together with opportunities for skills expansion and career developmentMonitor Advisor calls in line with CLOE, either via deskside or remote monitoring, across a sample of transaction typesEnsure accurate and timely communication of any client/campaign issues to Operations ManagerEnsure appropriate actions are taken to improve client satisfaction survey scoresImplementation and improvement of the processess.REQUIREMENTS:Native/ fluent in German both verbal and written. Good command in EnglishAt least 1 year of experience in sales operations/Team Leading (ideally B2B), managing both internal and external stakeholdersAt least 3 years of professional experience in a BPO/Contact Centre environmentVibrant and resolute personality to successfully lead and coach a teamUnderstanding of B2B sales operations and experience with sales KPIsAdaptability to a fast-paced international work environment, a drive to make an impact, and share best practicesEffective task prioritization and time management skills, especially under pressure.OFFER:Opportunity to collaborate with top brands in the marketAttractive remuneration packagePrivate medical healthcareEngaging role in shaping B2B sales for key partnersRelocation support, if requiredDedicated and motivated teamModern office environment, equipped with modern workstations, free beverages, and fruits#J-18808-Ljbffr