EMMA is Radisson Hotel Group's new exclusive unified technology platform, powered by Indra Minsait Hospitality and the SAP HANA Platform. EMMA is a game-changing offering, eliminating the need for a multi-system technology solution by creating one platform to power your business, knowing that Every Moment Matters in Action.
Radisson Hotel Group will implement EMMA in its hotels, and we are looking for an IT Operations Specialist to assist the hotels by offering support before, during, and after implementations.
Roles / Responsibilities
Responsible for the resolution of tickets during and after implementation for the duration of the Hypercare phase.
Lead calls to assist properties with bug fixing and adjustments in the configuration of the system, if needed.
Ensure successful and timely delivery according to calendar and deadlines, including the handover to BAU.
Liaise with the vendor to ensure timely resolution of the tickets during the Hypercare phase.
Support the implementation team during the go-live week, to make any necessary adjustments on the hotel configuration.
Travel as needed to support the Hypercare phase and implementation task force.
Guide & assist the hotel right after implementation: raise tickets, resolve issues, communicate with the vendor to resolve issues in a timely manner, provide guidance and recommendations on how to use the system.
Monitor and ensure the prompt and timely resolution of tickets.
Assist the Above Property Manager as required.
Competencies & Skills Requirements
Administration skills and highly organized.
Strong interpersonal communication skills.
Dynamic in a teamwork role.
SAP-TMS / EMMA software experience.
Job Requirements and Qualifications
Minimum education: Bachelor degree.
Minimum experience: 2-3 years.
Language skills: English and French are mandatory; other languages are a plus.
Required certificates: None.
Required to travel: Occasionally.
Location: Spain-based, with the possibility of being France-based.
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