We're recruiting for an Integration Project Manager.
Role objective:
As a member of ADP's Global Integration Center, the Integration Project Manager is the primary point of contact for clients implementing integration solutions. This role is responsible for managing client expectations, planning, monitoring, controlling, and reporting on the project to meet agreed deliverables, scheduled timeframes, and allocated budgets. Additionally, this role contributes to the continuous improvement of our methodology.
Responsibilities:
Project Management
Develop, monitor, and manage a master implementation schedule/project plan in the standard tools to ensure delivery of defined scope.
Identify and obtain any internal resources necessary for successful project implementation.
Keep up-to-date (weekly) progress on the project in standard artifacts to ensure accurate reporting and issue management.
Use Change Management process for all scope changes.
Lead project team responsible for the successful planning, coordination, and implementation of projects to ensure business goals and objectives are accomplished efficiently within designated timeframes and efficiency metrics.
Lead all project phases, including initiation, planning, execution, monitoring, control, and closure.
Direct day-to-day activities of projects and staff in a matrixed organization.
Definitively articulate client roles & responsibilities and hold client accountable for timely delivery, while following standard Change Control Processes.
Act as escalation point for team members.
Ensure milestones are successfully met through oversight and coordination of resources.
Work collaboratively with other departments impacting the project.
Ensure a quality implementation and transition to service with the appropriate client service team(s)/member(s).
Complete after action review/lessons learned on projects.
Lead communication with stakeholders and team members through completion of the project.
Organize and lead meetings with key stakeholders as needed to review project status and discuss issues, risks, resolutions, possible mitigation plans, and workarounds as needed.
Monitor and manage the client relationship and satisfaction.
Assess, manage, resolve, and escalate (if necessary) risks and issues.
Employ highly developed consultative skills.
Prioritize and make decisions based on information and input in a timely manner.
Drive innovation, best practices, and achievement of strategic objectives.
Contribute to ongoing improvement cycle of implementation processes, ensuring alignment with integration best practices and utilization of clear standards and templates.
Serve as a mentor to other integration project managers.
Participate in performance management and professional development activities by providing immediate feedback to team members/leaders.
Ensure client is trained and has executed Change Management in preparation for production deployment.
General:
Proactively inform leadership of potential escalations.
Support program/projects on standard methodology, tools and templates, and lessons learned for continuous improvement.
Embrace new product enhancements or products, participating in the definition of the implementation strategy.
Support communications on methodology and business process improvements within the Global Integration Center and to partner teams.
Qualifications:
Education and Certifications:
Degree or equivalent in education and experience.
Bachelor's Degree - Required.
PMI-PMP - Preferred.
Lean Six Sigma experience or certification - Preferred.
Experience/Skills:
Fluency in English (oral and written); Spanish, German, or French is an added value.
Exceptional communication skills, written and verbal, able to drive change in uncertain circumstances.
Strong project management skills and experience managing scope, timeframes, stakeholders, and resources to achieve objectives.
Superior prioritization, analytical, interpersonal, and follow-up skills.
Demonstrated ability to manage client interactions (e.g., negotiations, escalations) and to create client-facing materials that simplify complex solutions; client relationship management experience is an added value.
Ability to work in a team environment.
Good understanding of integration technologies (i.e., IAAS) and/or ADP integration solutions.
Expert in Microsoft Office Tools (SharePoint, Word, PowerPoint, Visio, etc.).
Ability to tailor communications to various cultures and learning styles.
Ability and enthusiasm for facilitating virtual meetings involving international parties.
Understanding of international culture and ability to work in a multinational environment.
Comfortable presenting on video to various audiences.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse, and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status, or disability. Hiring decisions are based upon ADP's operating needs and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.
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