About Us Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today. We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend. Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service". We're proud to be backed by leading European VC funds, having raised over €20 million. Why you, why now? As you might know already, we are transforming the way compensation is used and managed by people and companies. This means a lot of things are yet to be created First of all we are looking for someone to help us on this journey. Maybe you are looking to help us do it, that's why you are reading this. Keep going Our team is very sharp, collaborative, and energetic We need someone with drive, focus and proactivity. Below are the requirements we would love you to meet, some of them deal-breakers, others are a "nice to have". You really must have… Insurance Expertise: demonstrated understanding of various insurance products, policies, and coverages. Experience in life and health insurance is a plus. Fluency in Spanish and English Customer-Focused: Excellent proven track record of interpersonal and communication skills. Ability to empathise with clients' needs and provide exceptional customer service. It is also important that you have… Analytical Skills: Strong analytical and problem-solving abilities to assess policy details, interpret coverage terms, and make informed recommendations. Negotiation Skills: Proven ability to negotiate terms with insurance partners to secure advantageous placements for clients. Team Player Spirit: Collaborative attitude with the ability to work effectively within a team environment and across departments. Organisational Skills: Strong organisational skills with high attention to detail, ensuring accurate documentation and efficient workflow. Adaptability: you are comfortable working in a fast-paced and evolving industry. Willingness to learn and adapt to changes in the insurance landscape Certifications: Relevant insurance certifications or licences The Role As an Insurance Specialist, you will play a crucial role in managing client relationships, handling insurance renewals, engaging with clients on insurance-related matters, coordinating placements with insurance partners, and providing vital support to the sales team. Your in-depth knowledge of insurance products and exceptional communication skills will contribute to the overall success of our insurance operations. These are just some examples of the tasks you will be performing on a day to day basis: Client Engagement: Communicate with clients to provide information, guidance, and assistance on insurance-related queries. Build strong and lasting relationships, ensuring a high level of customer satisfaction. Insurance Renewals: Manage the renewal process by assessing clients' needs, reviewing policies, and coordinating with insurance partners to secure timely renewals. Placement with Insurance Partners: Collaborate with insurance partners to place policies that align with clients' requirements. Negotiate terms and conditions to achieve favourable outcomes. Sales Team Support: Act as a valuable resource for the sales team, offering your expertise in insurance products and regulations to assist in client acquisition and deal closing. Policy Analysis: Analyse insurance policies to ensure they provide adequate coverage for clients' risks. Make recommendations for adjustments or enhancements as needed. Documentation and Record Keeping: Maintain accurate and up-to-date records of client interactions, policy details, and any relevant communication. Ensure compliance with industry standards and regulations. Market Research: Stay current with industry trends, market conditions, and emerging insurance products. Share insights with the team to contribute to strategic planning. Problem Resolution: Address client concerns, inquiries, and claims in a prompt and efficient manner. Collaborate with internal teams and partners to resolve issues effectively. Cross-functional Collaboration: Work closely with different departments, including sales,account management and customer support to streamline processes and enhance overall operational efficiency. Training and Development: Continuously expand your knowledge of insurance products, regulations, and best practices. Share expertise with colleagues through training sessions and mentoring. Salary range For this position, we have a total gross package of 28.000€ to 37.000€ (plus health insurance, flexible retribution and other benefits). The stages for this hiring process are: CV Screening; Interview with People; Business interview with Country Manager & Head of Sales Technical interview with Head of Insurance Final interview with CEO Equal opportunity employer: Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.
