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From our office of Madrid, we are looking for a Car Repair Agent level 1
Your responsibilities:
Respond to all calls, emails and common requests for technical 1st level supportAnalyse technical problems (root cause analysis) and provide technical assistance to customers via phone, email or chat making use of remote access tools. First level resolution rate: 50% after 6 months, 70% after 12 monthsFollow defined work instructions and escalation processes for all possible types of incidents.Track all incidents in our internal incident management system.Maintain communication with other Bosch sites, departments, and colleagues who are engaged in the support processes.Input for FAQ and knowledge database.Establish good relationships with colleagues and customers in order to achieve a correct flow of information.Willingness to work in the office and/or remote according to business needs.Your profile:
Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificateExperience and know-how: Minimum 2 years of experience working in workshops with cars and/or LGV/HGV.Languages: French or Polish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.Contract: Direct permanent contract with Bosch Service Solutions (30 days of trial period)
Working hours: Full time (39h) 9:00-18:00 to 10:00-19:00.
Working Days: Monday - Friday
Working model: Hybrid, following the needs of the Service
Holidays: 32 paid days of Holidays per natural year
A team player who is 100% service and solutions focused
Methodical troubleshooting skills requiredBasic knowledge of IT systems would be an advantageProfessional experience in a customer facing position would be an advantageSoft skills required: Customer orientation, professional communication, able to work well in difficult situations.Si la oferta te parece interesante ¡No dudes en inscribirte!
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