We're partnering with a pioneering software company based in Malta.
They're seeking a seasoned Head of Payments to lead their payment solutions.
POSITION OVERVIEW The Head of Payments will be responsible for overseeing the payment operations across the company platform, ensuring that all financial transactions are processed efficiently, profitably, securely, and in compliance with local and international regulations.
This role requires strategic thinking, operational expertise, and strong leadership to manage the payments team, drive performance improvements, and ensure a seamless customer payment experience.
KEY RESPONSIBILITIES Sourcing new payment options and partnerships, strengthening the platform's payment offering for current and future markets.
Managing commercial relationships with active third-party payment providers by negotiating and renegotiating contracts in order to maintain and improve cost-effectiveness.
Evaluating payment methods for new markets and managing the integration process directly onto the platform as well as through aggregators.
Responsible for all payment method performances and maintaining high process success rates, through correct internal processes and in collaboration with 3rd parties.
Constant monitoring of payment processor's performances and ensuring real-time alert systems are in place to identify problems and failures, ensuring no payment downtime.
Daily, weekly, and monthly reporting on all payment KPIs across the platform, including in-depth analysis of market performance and changes/trends.
Owned KPIs: Payment acceptance rates, payment costs, payment cost to NGR.
Co-owned KPIs: FTD conversion rate.
Follow up on analysis to make sure all of the business is aware of changes and solutions necessary to improve performance.
Working closely with front and back-end development teams to implement platform changes.
Daily testing of payment methods.
Work collaboratively with finance and compliance departments for any payment-related matters.
Oversee and ensure timely reconciliation of payment transactions, verifying the accuracy of all payments and ensuring they match system records and bank statements.
Manage the settlement cycle of payments with various payment providers, ensuring funds are received and processed in accordance with agreed timelines.
Lead, mentor, and manage a team, ensuring they meet the performance targets and objectives set by the business, whilst fostering a positive team culture.
MINIMUM REQUIREMENTS At least five years of previous experience in payment solutions operations, with experience across local and international markets.
In-depth knowledge of current regulations, laws and common practices in payments.
Strong negotiation skills to ensure cost-efficient payments and processes.
Proven track record of growing new and existing business markets.
Proven track record of managing, growing and developing teams whilst reaching the department and business objectives.
Excellent analytical and problem-solving skills.
Excellent communication skill in English, both written and spoken.
Our partner offers a competitive salary, excellent benefits, and opportunities for professional growth.
Don't miss this opportunity to join a dynamic team where you can make a real impact!
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