Our client, a leading multinational company in the leisure and entertainment sector, currently in the process of expansion, with several work centers throughout Spain and more than 500 employees.Within its expansion plan, we are looking for a Head of IT Operations.The Infrastructure Operation Manager will lead the delivery of IT infrastructure operations ensuring that the current requirements of the business are met.Main Accountabilities and Responsibilities:Proactively manage 3rd Party Suppliers and Partners to ensure the delivery of all aspects of IT Infrastructure within agreed SLAs.Ensure service providers and his team are working to the agreed incident management process, problem management, change management, and service reporting processes.Ensure maintenance of standards for infrastructure specification, configuration, service level, and security.Review support requirements for projects seeking to introduce or update services, suppliers, or technologies.Improve reporting operational support tools, such as monitoring tools, deployment tools and methods, configuration management, and change management.Ensure that infrastructure solutions focus on achieving stable and robust operational service delivery and high availability over technical novelty.Manage the use of remote hands in our retail estate to make support-related changes.Own compliance reporting and check that the code is up to standard in the respective jurisdictions.Own updates, scalability, availability, and stability of the online services.Employees are responsible for the safety of themselves, their colleagues, and guests (where appropriate), in line with the Group Health and Safety Policy (SP001) and the law.
They must ensure that they follow safe working procedures for all work activities that they undertake and must not use any tools or equipment for which they have not been trained.
Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate.Knowledge, Expertise and Qualifications:Significant experience of managing IT Infrastructure in a fast-changing multi-channel retail business.Experience of developing and evolving 3 to 5 year roadmaps to represent the company's IT Infrastructure requirements.Understanding and ability to work with Service Level Agreements (SLAs) and work within an ITIL framework.Ability to define and implement or adapt ITIL processes (service transition: change management, release deployment management, service validation testing, etc.
; service operation: service request fulfillment, access management, incident management, problem management; continuous service improvement, incident, problem, change, service reporting, etc.
).Ability to undertake further analysis of incidents and problems to arrive at root cause.Experience in a retail or digital environment as appropriate.Experience in team management (2 to 5 people) or willing and prepared to progress to that.Personal Qualities:Demonstrates planning ability, whilst being tactically responsive to changing needs.Demonstrates a sense of passion and pride about own work.
Positive attitude and adapts well to change.
Inspires passion and excitement around shared goals, promoting an environment of achievement.Excellent verbal written communication and presentation skills, with a well-structured and analytical approach to reporting.
English is a must.Ability to identify and prioritize stakeholders, build strong relationships, and tailor communication to meet the stakeholders' needs, including peers (Head of Development, PMO).
Team player.Proven stakeholder management skills required to positively reposition the IT Service function with business stakeholders.Ability to initiate and manage change in a way that enhances company performance.Living in the Barcelona area or willing to relocate.We Offer:Salary: Full day from 8 a.m. to 5 p.m. with flexible hours and teleworking of 40%.
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