Group Manager, Compliance, Prime Video Trust & Safety | (WWI583)Barcelona, CatalunyaDESCRIPTIONCome build the future of entertainment with us. Are you interested in helping shape the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching? Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do. If this sounds exciting to you, please read on!The Prime Video Trust and Safety team ensures that Prime Video is a place for viewers and creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Trust Safety team is on the front lines of enhancing the Prime Video experience and protecting customer experience in our ever-evolving digital world. As a Group Manager, you are responsible for leading a team of Team Managers and Senior Associates, while collaborating with policy, program, engineering, legal, and other teams to prevent violating content from appearing on the Prime Video platform. Your team of associates will evaluate abuse trends and quality, and develop workflows and processes that maintain our quality/community guidelines. Your teams will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.Key job responsibilities:Leading a team of Team Managers and Trust Safety Senior Associates.Collaborate with Policy, Program, Engineering, Legal, and other teams to prevent violating content from appearing on Prime Video.Oversee the audit of human and ML review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.Use verbal and written communication to clearly explain issues and the paths to resolution quickly and succinctly to the catalog associates.To eliminate any doubt, this role involves reading, viewing, listening to, and examining content to ensure it complies with guidelines. This of course means sometimes you will be viewing content that we ultimately determine to be non-compliant and this content could include challenging or upsetting scenes. We advise you consider this when applying for this role.BASIC QUALIFICATIONS:Experience in managing people managers and associates.Experience with Microsoft Office products applications.Proficiency in English.PREFERRED QUALIFICATIONS:Experience in organization-wide initiatives that deliver direct business impact globally.Experience in managing large teams (50+).Experience in Trust Safety, content moderation/rating, data labeling, or other compliance functions.Proficiency in French, German, Italian, or Dutch.Previous experience in data analysis.Experience working with global teams.Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation, etc.Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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