.German Speaking - Client Experience Specialist (m/f/d) CoachHub is on a mission to democratise coaching for all career levels worldwide. We need an amazing team to achieve this, so we're bringing together kind, smart and highly-skilled people from all corners of the globe.If you'd like to shape the success story of a fast-growing, award-winning company and the leading global digital coaching platform - get in touch!As the Client Experience Specialist, you will act as the initial point of escalation for our German speaking Coachees and Coaches to ensure they have a positive and seamless experience. You will need exceptional communication skills, understand the importance of active listening principles, and demonstrate an ability to control conversation, whilst always retaining focus on the customer's needs. The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams.If you have excellent communication skills, a customer-centric mindset, and a strong commitment to delivering great service..... Join Us!ResponsibilitiesActing as the first point of escalation for customer queries or concerns, via email, outbound video call and chatCollaborate with Customer Success and Coach Relations to help resolve customer queriesProviding progress updates on existing ticketsInvestigating and responding to customer issues and high impact incidentsProactively contacting Coachees and Coaches to offer supportAssess customer feedback to identify trends and areas for improvementContribute to department efficiency by proposing improvements to existing processesSkills & ExperienceBusiness-fluency in German and English - must have skillsAt least 2 years in a fast-paced customer/client experience or support roleFamiliar with using digital tools like Zendesk, Confluence, and JiraA clear understanding of the importance and value of delivering high quality customer careExcellent problem-solving abilityPrevious experience dealing with customer complaintsNice to haveA basic understanding of how software services (SaaS) are deliveredAny additional language: French, SpanishWhat's in it for you?Join us in our mission to democratize coaching for all career levels worldwide as we grow, and grow with us in your own career and personal developmentCollaborate with a global workforce from over 45 countriesPersonal coaching: unlimited sessions with your own CoachHub, worth over €10,000 per yearCompany sharesCommunity engagement: Volunteering day as part of our CoachHub4Good programAbout CoachHubCoachHub is the leading global talent development platform that enables organizations to create a personalized, measurable and scalable coaching program for the entire workforce, regardless of department and seniority level
