Job Description - Front Office Trainee (HOT0B52W)Job Number:HOT0B52WWork LocationsHilton Madrid Airport Avenida de la Hispanidad 2-4 Madrid 28042As an intern in the FO department, you will assist in the department's operations and guest service on a daily basis. You will be responsible for making the first impression on guests and performing the following tasks following the highest standards:Ensure accurate and efficient management of the reception operation, including check-in and check-out procedures.Respond to guest requirements in an efficient manner and in a timely manner.Ensure that the head and supervisor of the Front Desk are informed of any relevant feedback from guests or other departments.Demonstrate a high level of customer service at all times.Fully understand the room categories, rate types, packs, promotions and any other product necessary to carry out daily functions.Maximise room occupancy and use proactive sales techniques to promote the hotel's services and facilities.Understand the procedures regarding the acceptance of foreign currency, credit cards and cash in accordance with the hotel's credit policy.Provide telephone service.Ensure that guest submissions and messages are received effectively and efficiently.Act in accordance with the regulations established for fire, safety and health and follow the corresponding procedures when necessary.Act in accordance with policies and procedures when working with hotel equipment.Attend the corresponding training courses when required.Assist other departments when necessary and maintain good working relationships with colleagues.Work with the head of department to identify specific projects to complete during the internship period.QualificationsHigh level of EnglishKnowledge of office tools: Excel, Word, PowerPointGood communication skillsPositive attitude and proactivityCommitment to providing the highest level of customer serviceOrganizational capabilitiesSkills to work individually and in a teamGood presenceAppropriate behaviorDiversity, Equity & Inclusion is at the core of who we are. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.Your Candidate Experience in every selection process is very important to us. As such, you might receive an email from The Hilton Recruiting Team (******) with the subject line Your experience with Recruiting with a request to learn more about your interviewing experience. The email is not spam, and you can click the link. The survey should take no more than 1 minute to complete, and we would appreciate your feedback as this will help our Human Resource and Recruiting Teams to focus on what is important to you.
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