Front Desk Supervisor A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, guest requests, concierge services, and promotion of in-house activities.
What will I be doing? As a Front Desk Supervisor, you will oversee the front office activities between the guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard. Ensure your shift team has a current knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events. Advise your shift team of any special events or VIP guests in the hotel that day. Monitor the appearance, standards, and performance of team members with an emphasis on training and teamwork. Maximize sales revenues through up-selling and marketing programs. Manage guest requests, inquiries, and complaints promptly and completely. Maintain the professional appearance of the Front Desk with a focus on hospitality and guest service. What are we looking for? A Front Desk Supervisor serving Hilton brands is always working on behalf of our guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Front Office experience in the hotel, leisure, and/or retail sector. Strong commercial/business awareness and demonstration of sales capabilities. Calm, organized work ethic with the ability to prioritize and meet deadlines. Excellent supervisory, inter-personal, and communication skills. A passion for delivering exceptional levels of guest service. English and Spanish conversational. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing team members are at the heart of it all!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of their role, and to receive other benefits and privileges of employment.
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